Outbound Call Center Manager jobs in Provo, UT

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Outbound Call Center Manager jobs

S
Call Center Manager
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Call Center Manager
    Serenity Healthcare, a leading provider of excellent patient care, is seeking a dynamic and experienced Call Center Manager. If you are passionate about making a difference and creating a better future, join our team and leave a lasting impact. Our Call Center Manager will be responsible for overseeing and leading a team of patient care coordinators and supervisors, ensuring that they provide outstanding support for our patients.
    Trigger Warning: In this role you will interact with patients that are suicidal and have suffered significant traumas and you will hear their stories as you support them in their healing process. This may be triggering for some candidates.
    Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. We are mission-driven and committed to making a positive impact. We strive to make a meaningful difference in the lives of our patients, employees, and the community. In addition to our mission-driven approach, we foster a collaborative and inclusive work environment that encourages innovation, creativity, and teamwork.
    • Proactive – Take ownership for outcomes.
    • Positive – Choose optimism, focus on strengths and successes.
    • Builder – Turn chaos into order.
    • All In – Show commitment, be happy and engaged.
    Responsibilities
    • Evaluate the performance of our supervisors and patient care coordinators, setting performance goals and providing regular feedback.
    • Develop and implement customer service strategies and initiatives to enhance the overall patient experience.
    • Manage metrics, performance criteria, policies, and procedures.
    • Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
    • Stay current on the industry trends, best practices and emerging technologies in customer service.
    Qualifications
    • 1-3 years of supervisory experience.
    • Bachelor’s degree in Business Administration, Management, Communications, or related field (or equivalent work experience).
    • Experience working in high volume customer service or call center environment.
    • Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
    • Passion for helping and supporting those that struggle with mental health.
    • Excellent leadership and team management skills, with the ability to motivate and inspire others.
    • Highly organized with keen attention to detail.
    Benefits at Serenity
    • Insurance benefits (Medical, Dental, Vision)- Serenity covers 90% of your insurance premium
    • Opportunity for growth and advancement
    • No cold calling/sales
    • PTO 10 Major Holidays Off
    • Catered food/treats weekly
    • 401K
    • Team building events and holiday parties
    • And so much more!
    • This position is contingent on successfully completing a criminal background check upon hire.
  • 10 Days Ago
Apply this Job
S
Senior Workforce Manager, Call Center
  • SmithRx
  • Lehi, UT FULL_TIME
  • Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-genera...
  • 6 Days Ago
Apply this Job
T
Work From Home Customer Service - Luxury Handbag Retailer
  • The Virtual Call Center, Inc
  • Provo, UT FULL_TIME
  • Are you ready for a work from home career you’ll love as a customer service professional?We have an opportunity for you. You can create a schedule that’s best for you, and make the money you deserve! ...
  • 23 Days Ago
Apply this Job
S
Call Center BPO Operations Senior Manager
  • SmithRx
  • Lehi, UT FULL_TIME
  • Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-genera...
  • 14 Days Ago
Apply this Job
S
Call Center Agent
  • Serenity Healthcare
  • Lehi, UT FULL_TIME
  • Call Center AgentOnsite - Lehi, UTAre you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts ...
  • 22 Days Ago
Apply this Job
S
Call Center Agent
  • Serenity Healthcare
  • Provo, UT FULL_TIME
  • Call Center AgentOnsite - Provo, UTAre you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts...
  • 22 Days Ago
Apply this Job
View All Outbound Call Center Manager Jobs
Salary Company Skills Job Openings
Filters

Clear All
Filter Jobs By Location
  • Filter Jobs by companies
  • More
Salary Company Skills Job Openings

0 Outbound Call Center Manager jobs found in Provo, UT area

W
Greeter
  • Walmart
  • Provo, UT
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/26/2024 12:00:00 AM
Apply this job
P
Customer Service Lead
  • Progress Mfg. Inc.
  • Provo, UT
  • **Customer Service Lead** Customer Service Provo, Utah Department **Customer Service** Compensation **$45,000 - $52,000 ...
  • 4/26/2024 12:00:00 AM
Apply this job
B
Customer Service Agent
  • Business Credentialing Services, Inc.
  • Provo, UT
  • **Customer Service Agent** at BCS Careers Provo, Utah, United States **Salary:** up to $26 an hour **Call Center positio...
  • 4/26/2024 12:00:00 AM
Apply this job
M
Customer Service Representative
  • MityLite
  • Orem, UT
  • Here’s what we do MityLite is an award-winning manufacturer of professionally designed highly durable event furniture. T...
  • 4/25/2024 12:00:00 AM
Apply this job
U
Customer Service Associate - Trainee - Time Limited - No Benefits
  • Utah County, UT
  • Provo, UT
  • UTAH COUNTY OFFICE OF HUMAN RESOURCE MANAGEMENT 100 East Center, Suite 3800, Provo, UT 84606 Phone: (801) 851-8158 Fax: ...
  • 4/24/2024 12:00:00 AM
Apply this job
R
Patient Service Rep-2 Positions-FT-Business Office-Provo
  • RevereHealth
  • Provo, UT
  • At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we're working on this mis...
  • 4/24/2024 12:00:00 AM
Apply this job
G
Customer Experience Representative (Orem, UT)
  • G4s Cash Solutions
  • Orem, UT
  • - Customer Experience Representative (Orem, UT) **Customer Experience Representative (Orem, UT) Orem, Utah $16.00 - $19....
  • 4/24/2024 12:00:00 AM
Apply this job
E
Nutrition Services Coordinator
  • Early Learning Essentials
  • Provo, UT
  • Make a difference in the community with Early Learning Essentials (ELE)! We are a non profit organization that offers pr...
  • 4/22/2024 12:00:00 AM
Apply this job
View All Outbound Call Center Manager Jobs

About Provo, Utah

Provo /ˈproʊvoʊ/ is the third-largest city in Utah, United States. It is 43 miles (69 km) south of Salt Lake City along the Wasatch Front. Provo is the largest city and county seat of Utah County. Provo lies in the Utah Valley at an elevation of 4,549 feet (1,387 m). According to the United States Census Bureau, the city has a total area of 44.2 square miles (114.4 km2), of which 41.7 square miles (107.9 km2) is land and 2.5 square miles (6.5 km2), or 5.66%, is water. The Wasatch Range contains many peaks within Utah County along the east side of the Wasatch Front. One of these peaks, known as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$109,623 to $147,614
Provo, Utah area prices
were up 2.3% from a year ago
View detail