The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Due to the overwhelming demand for Camping and RV travel in the US, Travel Resorts of America, Mid- West Division is looking to grow our Marketing team! TMW is looking for Marketing Agents in our call center in Rapid City, SD to book appointments/resort tours for people to visit one of our campground resorts to learn about the amazing benefits of membership.
Travel Resorts of America currently operates eleven premium, membership-based Camping Resorts in South Dakota, Minnesota, New York, Ohio, Pennsylvania, North Carolina, Georgia, and Florida. Whether an RV owner, tent-camper, or booking a cabin, there are plenty of options for our members to choose from, along with amazing campground amenities with unique adventures and activities!
This is an exciting industry with a growing organization. We’ve been named Fortune Magazine, "Fastest Growing" List(s) in 2015, 2016, 2020 and Number One Private Membership provider of Coast to Coast/Good Sam in the U.S.A. Now is the time to talk with us about your next career!
Who we are looking for:
· Those with a willingness to learn and to execute our proven appointment setting process
· Goal oriented individuals who are self motivated and can maintain company production standards
· People with basic computer skills, excellent oral communication, and great phone skills are essential
What we offer:
· Paid training and competitive earning potential (hourly wage plus uncapped commissions- great for those who want to write their own paycheck!)
· Comprehensive benefits package (health, dental, vision, 401K)
· Travel perks, benefits, and discounts
· Career advancement, regularly scheduled reviews, and opportunities to promote yourself from within!
· Fun team environment, engagement, and support!
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Job Type: Full-time
Pay: $10.80 - $30.00 per hour
Expected hours: 40 per week
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Work Location: In person
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