Outbound Call Center Manager jobs in Rochester, MN

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Mediacom Communications Corporation
  • Albert, MN FULL_TIME
  • Position: Customer Sales & Service Representative I, Front Counter (Retail)

    Who we are:

    Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.

    As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

    Position Overview:

    Provide a positive customer experience in a prompt and professional manner. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.

    Company Benefits:

    Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:
    • Health, vision, and dental insurance!
    • Paid vacation, holidays and flex paid time off!
    • 401K with generous company match!
    • Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
    • Education Enrichment up to $5,000 per year for qualified employees!
    • Employee Wellness Program!


    Position Responsibilities:
    • Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures.
    • Assist customers in the selection and purchase of products and services.
    • Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
    • Demonstrate a full understanding of current marketing campaigns and offerings and can communicate them clearly to customers.
    • Troubleshoot basic service issues and schedule on site service calls when necessary.
    • Must balance cash drawer daily and verify all monies received.
    • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
    • Regular attendance required.
    • Perform other duties as directed or required by your supervisor.
    • Other duties as assigned.



    Position Requirements:
    • High school diploma or GED required; Associates degree preferred.
    • Required - 1-3 years' experience in retail and/or consumer sales.
    • Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
    • Exceptional relationship-building skills.
    • Excellent communication skills.
    • Ability to multi-task and prioritize in a fast-paced environment.
    • Effective cash handling skills.
    • Valid driver's license and satisfactory driver record may be required for some locations.
    • Must demonstrate intermediate to advanced PC skills.
    • Sales ability and willingness to meet sales goals.
    • Able to stand for long periods.
    • Occasional travel to other sites within the region.
    • Ability to work evenings, weekends and holidays and overtime as needed.

    Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

    Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

    Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

    Disclaimer: W hen making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

    #LI-Onsite

    About the Company:
    Mediacom Communications Corporation


    Mediacom Communications is one of the nation’s leading cable operators focused on serving the smaller cities and towns in the United States. We are dedicated to keeping jobs in the communities we serve and providing individuals with the Power to Succeed. Our diversified workforce of over 4,600 employees lives and works in the 22 states where we do business.

    A lot of companies say they’re at the forefront of technology, Mediacom follows through. We are committed to bridging the digital divide between major cities and America’s smaller regions by providing the best technology available. We have launched a 1 Billion dollar investment plan, “Project Gigabit” that will bring 1-Gigabit broadband internet service to virtually all of the 3 million homes and business we serve across 1,500 communities, add more access capability for small business and more.  As Mediacom continues to grow, so do the career opportunities within. When you join Mediacom, you join one of the most stable and dynamic technology companies in the market today. 

    We are dedicated to keeping jobs in the communities we serve and give back to these vibrant communities through various programs, scholarships and grants. One Mediacom program, Connect2Compete, offers eligible families low-cost internet service. Annually, Mediacom awards tens of thousands of dollars in scholarship funds to students through the World Class Scholars Program, September 11 Memorial Fund, and Entrepreneur of Tomorrow Awards. Additionally, community grants fund a variety of specific offerings such as our Arts and Culture Grant Cycle in Dubuque, IA.

    You'll also find all sorts of advantages to joining our family.  Along with the rewarding feeling that comes from serving your community, you’ll be challenged to advance in your career while enjoying a generous benefits package designed to be flexible and relevant to your needs.



    Company Size:
    2,500 to 4,999 employees


    Industry:
    Telecommunications Services


    Founded:
    0


    Website:
    https://mediacomcable.com/careers/


  • 11 Days Ago

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Call Center Representative
  • Community Health Service Inc.
  • Rochester, MN FULL_TIME
  • Here at Community Health Service, Inc (CHSI), our mission is to provide high quality health care to the overlooked and underserved. Sound rewarding? You bet it is! If you are looking for more than jus...
  • 15 Days Ago

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Call center representative
  • Mediacom Communications Corporation
  • Mills, IA FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a te...
  • 20 Days Ago

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Call center representative
  • Mediacom Communications Corporation
  • Austin, MN FULL_TIME
  • Position : Customer Sales & Service Representative I, Front Counter (Retail) Who we are : Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a te...
  • 20 Days Ago

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Family Medicine Physician - No Call - Olmsted Medical Center - Cannon Falls, MN
  • Olmsted Medical Center
  • Cannon Falls, MN FULL_TIME
  • Olmsted Medical Center has a great opportunity for a Part-Time Family Medicine Physician to provide care at our Cannon Falls Clinic in Southeastern Minnesota. Join two other physicians and a great sup...
  • 2 Months Ago

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Family Medicine Physician - No Call - Olmsted Medical Center - Owatonna, MN
  • Olmsted Medical Center
  • Owatonna, MN FULL_TIME
  • Olmsted Medical Center (OMC) is expanding to Owatonna, MN! We are looking for three (3) part-time outpatient only Family Medicine physicians for our clinic. Practice in a setting where you and your co...
  • 2 Months Ago

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0 Outbound Call Center Manager jobs found in Rochester, MN area

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Family Support Services Team Leader Full-Time
  • Hiawatha Homes, Inc.
  • Rochester, MN
  • **Responsibilities & Duties** The Team Leader functions as a trainer and mentor to the Direct Support Professionals and ...
  • 3/18/2024 12:00:00 AM

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Ticket Seller
  • ASM Global
  • Rochester, MN
  • ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the P...
  • 3/18/2024 12:00:00 AM

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Regional Service Representative - Northern & Eastern Iowa and Wisconsin
  • Mayo Clinic Health System
  • Rochester, MN
  • Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & Worl...
  • 3/18/2024 12:00:00 AM

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Medical Administrative Assistant - Multiple Departments & Openings - External
  • Mayo Clinic Health System
  • Rochester, MN
  • Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & Worl...
  • 3/18/2024 12:00:00 AM

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Food Scientist
  • The Judge Group
  • Rochester, MN
  • Food ScientistIf you are interested in an exciting opportunity, our Research and Development staff works closely with ou...
  • 3/18/2024 12:00:00 AM

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Vice President of Sales
  • GEOTEK LLC
  • Rochester, MN
  • Overview The Vice President (VP) of Utility Sales is a key leadership position at GEOTEK, developing and executing the u...
  • 3/17/2024 12:00:00 AM

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Rochester, MN
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/17/2024 12:00:00 AM

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Customer Service Representative
  • The Staffing Resource Group Inc
  • Rochester, MN
  • Customer Service Representative SRG offers flexible staffing solutions with a national presence. We provide contract, co...
  • 3/15/2024 12:00:00 AM

Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$117,707 to $158,494
Rochester, Minnesota area prices
were up 1.3% from a year ago