Outbound Call Center Manager jobs in Sacramento, CA
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Outbound Call Center Manager jobs
Chinese / Vietnamese Outbound Call Center Rep
- Hard Rock Hotel & Casino Sacramento At Fire Mountain
-
Wheatland, CA
FULL_TIME
-
Overview
The incumbent in this position is responsible for the effective communication of the Unity players program and all offers available to Sacramento guests; determines whether minimum qualifications for complimentary services and/or goods have been met, informs guest of all aspects of Unity Rewards, property promotions, and promotes the Player’s Club program to guests on the Sacramento floor. This is an entry level salaried role for a telemarketer interested in getting to know our Vietnamese and Chinese guests, both in person and over the phone. This position is eligible for quarterly performance bonuses. Must be bilingual in Vietnamese, Cantonese, and/or Mandarin.Responsibilities
Essential Functions:
(These functions are intendedas a general illustrationof the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Makes outbound telemarketing calls to mid-tier guests informing them of upcoming offers, shows and events.
- Assists Sacramento Marketing Casino Hosts as requested including but not limited to, making reservations, securing show tickets, and booking events.
- Provides and promotes the highest level of guest service and outstanding guest relations, while maintaining confidentiality.
- Works closely with the Sacramento Casino Hosts, Slot Department, Food & Beverage Department, Facilities, Hotel, and HR departments to address a variety of guest related issues.
- Makes reservations for guest requests including meals, drinks, tickets, etc.
- Be the subject matter expert in relation to all tiers of players in the Unity Rewards program. Knowledge of requirements of playing to next tier and benefits of each tier is essential.
- Handles Player’s Club promotions and redemptions as applicable and will generate comps.
- Acts as liaison between guest and management in relation to needs of guest complaints and concerns.
- UtilizesCMP system to perform guest transactions and administrative functions as needed.
- Must be knowledgeable and provide answers to guests' questions including, but not limited to, special events on and off property, travel directions and restaurant information.
- Completes “end of shift” report, including but not limited to calls made, contacts made, events booked, and success of bookings.
- Attends and participates in meetings, completing follow-up as assigned.
- Performs work regularly and predictably.
- Cleans and sanitizes work and public spaces.
- Other duties as assigned.
Qualifications
Education And /Or Experience Requirements:
(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a high school diploma or equivalent and one (1) year of customer service; or a combination of education and experience. Computer literacy with excellent oral and written English communication skills required. Excellent bilingual phone etiquette and guest relations skills are also required. Multi-lingual, gaming, and marketing experience preferred.Additional Requirements:
(Licenses, Certifications, Testing, etc): - Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
Knowledge Of:
- Understanding of and experience in the property’s regional gaming market.
- Sacramento marketing functions including, but not limited to data base, advertising, promotions and branding.
- Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
- Working knowledge of Ballys, CMP, Aristocrat OASIS, or like software.
- Pertinent federal, state, and local laws, codes, and regulations.
- Cash handling, marketing and sales techniques.
Ability To:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Participate in the development and administration of goals, objectives, and procedures.
- Operate various types of office equipment.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Be flexible to work varying shifts and time schedules as needed.
- This position spends time on the Sacramento floor, and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Additional Details
Closing:
The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.
#indeedsacramento
- 13 Days Ago
Source: Casino Careers
Chinese / Vietnamese Outbound Call Center Rep
- Hard Rock Hotel & Casino Sacramento At Fire Mountain
-
Wheatland, CA
FULL_TIME
- OverviewThe incumbent in this position is responsible for the effective communication of the Unity players program and all offers available to Sacramento guests; determines whether minimum qualificati...
- 13 Days Ago
Dietary Aide (On-call)- ACC Care Center
- ACC Care Center
-
Sacramento, CA
FULL_TIME
- Looking for a On-call position in Culinary? ACC Care Center is looking for an On-call, hourly Dietary Aide that is dedicated to preserving the quality of life of the seniors in our community. ACC Care...
- 19 Days Ago
Bilingual Spanish Inbound Call Center Agent
- SAFETY CENTER INC.
-
Sacramento, CA
FULL_TIME
- Position Description: COME JOIN THE TEAM! Several openings and interviews are available immediately for qualified candidates!!! ASK ABOUT OUR REFERRAL BONUS PROGRAM! At Safety Center, we strive to be ...
- 23 Days Ago
Call Center Representative
- Great Day Improvements: A Family of Brands
-
Sacramento, CA
PART_TIME
- Overview K-Designers - Call Center Representative Seeking individuals who want to earn Full time Pay in just Part time Hours! Hourly Base Commissions (Average $23 per hour) Our top people are making u...
- 15 Days Ago
Medical Call Center Representative
- Ultimate
-
Sacramento, CA
FULL_TIME
- Job Description We are currently seeking a driven motivated individual that loves being in the healthcare industry and helping people!We are looking for call center reps/member service reps for an ama...
- 15 Days Ago
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0 Outbound Call Center Manager jobs found in Sacramento, CA area
Confirmation Call Center Manager
- Luxury Bath Technologies
-
Sacramento, CA
- Job Description Job Description Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Luxury Ba...
- 4/23/2024 12:00:00 AM
Confirmation Call Center Manager
- Luxury Bath Technologies
-
Elk Grove, CA
- Job Description Job Description Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Luxury Ba...
- 4/23/2024 12:00:00 AM
Confirmation Call Center Manager
- Luxury Bath Technologies
-
Vacaville, CA
- Job Description Job Description Confirmation Call Center Manager Creating a fresh solution to bath remodeling, Luxury Ba...
- 4/23/2024 12:00:00 AM
REMOTE Travel Reservation Specialist
- Magical Destinations Travel
-
Sacramento, CA
- We are searching for a focused Remote Travel Reservation Specialist to join our incredible team at Magical Destinations ...
- 4/23/2024 12:00:00 AM
Client Success Manager, Government - Sacramento, CA
- GetWellNetwork, Inc.
-
Sacramento, CA
- Job Description Job Description Title: Client Success Manager, Government – Sacramento, CA Reporting to: Senior Client S...
- 4/23/2024 12:00:00 AM
Customer Service Representative (CSR)
- GWM Inc
-
Sacramento, CA
- Job Description Job Description Position Objective: The Customer Service Representative representative serves as a direc...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- WaterCo
-
Sacramento, CA
- Salary Details: $21.00-25.00/hour Culligan employees enjoy a competitive benefits package and exclusive privileges effec...
- 4/22/2024 12:00:00 AM
Bilingual Customer Service Representative
- Amerit Consulting
-
Sacramento, CA
- OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Se...
- 4/22/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$127,285 to $171,397
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago