Outbound Call Center Manager jobs in Saint Louis, MO

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Full Time Customer Service Outbound (Debt Relieve) Mon-Fri
  • Five Star Call Centers
  • Remote, MO FULL_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting those who sign up for a debt relief program with an enthusiastic call back and scripted message.

    This is a work-at-home position for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
    • Previous remote work from home experience preferred
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and enthusiastic verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of outbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Equipment Provided - Equipment will be shipped to you.

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 7:30am-7:30 pm (CST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 8:00am-5:00pm (CST)
    • Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days - click to see benefits-at-a-glance 


    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 13 Days Ago

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Outbound Call Representative
  • PC Medical Centers
  • Cape Girardeau, MO PART_TIME,FULL_TIME
  • Outbound Call Associate Department: Sales and MarketingReports to: marketing LeadTravel: 10%? Training, events, etc.Job Status: Part/Full time POSITION SUMMARY The Outbound Call Associate with excelle...
  • 24 Days Ago

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Work From Home Customer Service - Interactive Fitness Retailer
  • The Virtual Call Center, Inc
  • St. Louis, MO FULL_TIME
  • Are you ready for a work from home career you’ll love as a customer service professional?We have an opportunity for you. You can create a schedule that’s best for you, and make the money you deserve! ...
  • 23 Days Ago

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Call Center Customer Service Manager
  • Blueprint, Inc
  • Fallon, MO OTHER
  • Overview O'Fallon, MO *This is NOT a remote position* Call Center Customer Service Manager wanted – Up to $84,000/per year (includes a base salary performance-based bonuses) Established and Successful...
  • 1 Month Ago

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Manager Customer Service Call Center Health and Wellness
  • Concordia Plans
  • St. Louis, MO FULL_TIME
  • Manager Customer Service Call Center Health and Wellness At Concordia Plans we care for those who serve by providing excellent retirement, healthcare, and benefit services. We have an exciting opportu...
  • 10 Days Ago

V
Call Center
  • Vetta Sports
  • St. Louis, MO FULL_TIME
  • As a part time Outbound call representative, you can work the hours that you’re available both onsite or remotely. APPLY NOW
  • 10 Days Ago

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0 Outbound Call Center Manager jobs found in Saint Louis, MO area

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Patient Service Representative
  • A.P.R., Inc. (AlphaProTemps)
  • Saint Louis, MO
  • Job Description Job Description Patient Access Representative Description: Shift details are Monday through Friday 8:00 ...
  • 3/29/2024 12:00:00 AM

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Patient Service Representative
  • A.P.R., Inc. (AlphaProTemps)
  • Saint Louis, MO
  • Job Description Job Description Patient Access Representative Description: Shift details are Monday through Friday 8:00 ...
  • 3/29/2024 12:00:00 AM

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CORP - Customer Support Specialist
  • Tranzonic
  • Saint Louis, MO
  • ** CORP - Customer Support Specialist** **Job Category****:** Clerical **Requisition Number****:** CORPC001184 Showing 1...
  • 3/29/2024 12:00:00 AM

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Alarm Dispatcher - Customer Service>
  • GardaWorld
  • Saint Louis, MO
  • GardaWorld - 116510BR [Dispatcher Coordinator / Telecommunicator] As a Dispatcher at GardaWorld, you'll: Be the first po...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative | IL | Columbia | 17 Aug 2021
  • CARSTAR Franchising, Inc.
  • Columbia, IL
  • Customer Service Representative **Customer Service Representative - Charlie's Columbia CARSTAR** **JOB SUMMARY** The Cus...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep (Mail, Shipping, Receiving) - 29134
  • Exela Technologies
  • Saint Louis, MO
  • Job Description Job Description Why Exela? Help us revolutionize the way that business around the world gets done. As a ...
  • 3/28/2024 12:00:00 AM

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CORP - Customer Service Specialist
  • Tranzonic
  • Saint Louis, MO
  • ** CORP - Customer Service Specialist** **Job Category****:** Clerical **Requisition Number****:** CORPC001182 Showing 1...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Terrasource
  • Belleville, IL
  • Customer Service **Essential Duties and Responsibilities** : * Through JD Edwards software system, processes inquiries, ...
  • 3/27/2024 12:00:00 AM

St. Louis (/seɪnt ˈluːɪs/) is an independent city and major inland port in the U.S. state of Missouri. It is situated along the western bank of the Mississippi River, which marks Missouri's border with Illinois. The Missouri River merges with the Mississippi River just north of the city. These two rivers combined form the fourth longest river system in the world. The city had an estimated 2017 population of 308,626 and is the cultural and economic center of the St. Louis metropolitan area (home to nearly 3,000,000 people), which is the largest metropolitan area in Missouri, the second-largest ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$115,605 to $155,664
Saint Louis, Missouri area prices
were up 0.7% from a year ago