Outbound Call Center Manager jobs in Santa Barbara, CA

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Outbound Call Center Manager jobs

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Call Center Supervisor
  • Ultimate
  • Carpinteria, CA FULL_TIME

  • Job Description

    Call Center Supervisor Needed in Carpinteria, CA (fully on-site)

    Industry: Financial

    Direct Hire

    Exempt

    Pay Range = $67,000 - $75,000 annually

    • Must have experience in Call Centers, preferably in a financial company
    • FINRA SIE, 6 or 7 is required OR must be obtained within the first 6 months
    • Be comfortable with conflict resolution, including with clients, subordinates and within inter departments.
    • Working hours ideal will be from 6am-3pm, however, okay with 8am-5pm
    Bachelor's degree preferred3 to 5 years of Call Center and Customer Service requiredProficient with Microsoft Office and Excel.2 years of Financial Services experience in a broker/dealer or financial institution is required .Product Knowledge and the Broker Dealer Ability to meet company service and quality standards.Job SummaryThe Service Center Supervisor oversees daily operations and activities in the call center. Ensures call center performance are met, including service levels, customer service satisfaction and productivity. Monitors and evaluates staff members through careful and regular assessment to improve performance and achieve expected volume.

    Major Duties and ResponsibilitiesThe Service Center Supervisor ensures that customer's questions and problems are resolved adequately and efficiently. Responsible for handling complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed. Reports and resolves customer and operational issues that negatively impact service quality.
    Be familiar with the company's policies, procedures, and practices. Leads and directs the work of department staff. Responsible for monitoring research requests and service requests and ensures that service level standards are met.Make recommendations to management on trends which include analyzing research and service requests. Monitor the call log and Not in Good Order report daily and communicate service level short falls to management and staff regarding responsiveness standards.
    A liaison between IT and the service center. Conducts call monitoring on the "technical" aspects of the service calls to identify training recommendations or servicing issues. Prepares report findings to the Service Center Management team for decision implementation of training needed.

    Additional Job DutiesReview research and service requests on a daily basisMonitors daily reports and track trends and provide weekly updatesManages, measures and report on Service Center standardsTechnical Resource for Service Center and Operation LiaisonResponsible for maintenance of Knowledgebase systemCall Monitors on the technical aspect to identify trends/training needsPershing queue management/task assignmentLiaison between Operations department, communicating trends, coordinates trainings for Service Center stretch meetingsWork Status management in NetX - Trading PlatformAnswer escalated calls and provides Help Queue SupportGather information to employees on how to handle a callPartners with Director and AVP on IT requests and development

    If You Fit This Description, Please Apply Directly Here or Email me at with your resume.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los A
    To apply please email your resume to abdiaz@ultimatestaffing.com

  • 9 Days Ago
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Concessions Manager
  • Santa Barbara Center for the Performing Arts
  • Santa Barbara, CA FULL_TIME
  • Concessions Manager This role holds a pivotal position in ensuring seamless event execution, exceptional bar service, and effective collaboration with the Granada staff and presenters. Reporting direc...
  • 6 Days Ago
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Medical Billing Manager
  • The Spine and Orthopedic Center
  • Santa Barbara, CA FULL_TIME
  • Seeking an experienced Lead Medical Biller. Must have a minimum of 5 years of experience with ICD-10, CPT and HCPCS coding systems, as well as E&M Guidelines. Knowledge of health insurance benefits, b...
  • 4 Days Ago
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Case Manager, Veteran Programs - South County
  • New Beginnings Counseling Center
  • Santa Barbara, CA FULL_TIME
  • Case Manager – Supportive Services for Veteran Families Program (SSVF), South County, New Beginnings. 40 hours per week/full-time, non-exempt Case Manager position. Program provides eviction preventio...
  • 12 Days Ago
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COOK (ON CALL)
  • Compass Group Careers
  • Santa Barbara, CA PART_TIME,TEMPORARY
  • Bon Appetit We are hiring immediately for an on call COOK position.Location: Westmont College - 955 La Paz Road, Santa Barbara, CA 93108 Note: online applications accepted only.Schedule: On Call; shif...
  • 13 Days Ago
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On-Call Archaeologist
  • Stantec
  • Santa Barbara, CA FULL_TIME
  • On-Call Archaeologist - ( 230003RR ) Description Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit, and vision for growth. We draw...
  • 3 Days Ago
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0 Outbound Call Center Manager jobs found in Santa Barbara, CA area

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Greeter
  • Walmart
  • Goleta, CA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Santa Barbara, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Customer Service Coordinator - Work From Home>
  • The Auctus Group LLC
  • Lompoc, CA
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401K match - As a Customer...
  • 4/19/2024 12:00:00 AM
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Greeter
  • Walmart
  • Ojai, CA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $55,056.93 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 4/19/2024 12:00:00 AM
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Greeter
  • Walmart
  • Ventura, CA
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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Medical Office Assistant I/II/III (Regular and Per Diem Pool) - Customer Service
  • County of Ventura (CA)
  • Ventura, CA
  • Description What We Offer The County of Ventura offers an attractive compensation and benefits package. Aside from our b...
  • 4/18/2024 12:00:00 AM
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Patient Access Representative I/II
  • Ventura County, CA
  • Ventura, CA
  • Salary : $35,088.46 - $51,261.30 Annually Location : throughout Ventura County, CA Job Type: Various Job Number: 1328HCA...
  • 4/17/2024 12:00:00 AM
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About Santa Barbara, California

Santa Barbara (Spanish: Santa Bárbara) is the county seat of Santa Barbara County in the U.S. state of California. Situated on a south-facing section of coastline, the longest such section on the West Coast of the United States, the city lies between the steeply rising Santa Ynez Mountains and the Pacific Ocean. Santa Barbara's climate is often described as Mediterranean, and the city has been promoted as the "American Riviera". As of 2014, the city had an estimated population of 91,196, up from 88,410 in 2010, making it the second most populous city in the county after Santa Maria. The contig...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$127,167 to $171,238
Santa Barbara, California area prices
were up 2.5% from a year ago
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