Outbound Call Center Manager jobs in Santa Maria, CA

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Call Center Representative
  • Cellular Sales
  • Santa Maria, CA OTHER
  • Cellular Sales

     

    Cellular Sales is Growing!

     

    Up to $500 sign-on bonus. Details to be discussed in the interview. 

     

    Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

     

    We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000 .

     

     

    Why Join Cellular Sales

    Our talented teams help clients connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.

     

     

    What We Offer

    We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here’s what you’ll get when you join us:

     

    • Competative Income: $17.00/hour Bonuses
    • First rate health benefits: Including health/vision/dental, and life insurance
    • Security for your future: 401(k) with ROTH option to save for retirement
    • Performance Incentives: Top performers receive trips, gifts, and prizes
    • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced leadership
    • Advancement Opportunities: We promote from within and encourage growth
    • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success
    • Community Involvement: Impact the lives of people where you live through local events and volunteering

     

     

    Responsibilities

    As a Call Center Representative you will provide ongoing support to our current team of Verizon Sales Consultants. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback to improve productivity. 

  • Follow up on distributed leads
  • Generate store traffic and contribute to the California market's success
  • Handle customer inquiries both by phone and text
  • Support sales force by generating sales leads
  • Follow communication scripts when handing different topics
  • Research required information using available resources
  • Provide customers with product and service information
  • Candidates should be able to take feedback and criticism to improve productivity and character
  •  

     

    What We Are Looking For

  • Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
  • Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
  • Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
  • Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
  •  

    Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit for long periods of time.

     

     

    Essentials

     

    • Positive attitude
    • Effective communication skills
    • Business ownership mentality
    • Interest and understanding of technology products and services
    • Knowledge of customer service principles and practices
    • High school diploma or equivalent; college degree preferred
    • Minimum two years of related work experience
    • Proficient in Microsoft Office
    • Data entry and typing skills (including 10 key)
    • Experience in a call center or customer service environment

     

     

    Position Type/Expected Hours of Work

    • This is a full-time position
    • Monday - Friday

     

    If you’re eager to learn and implement our proven techniques to grow your career, enjoy a fast paced environment, and have reliable transportation, let’s talk.

     

    Opportunity awaits, apply today!

  • 20 Days Ago

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Assistant Manager - Downtown Center
  • Athleta
  • San Luis Obispo, CA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • Just Posted

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Health Center Manager
  • Community Health Centers of the Central Coast
  • Templeton, CA FULL_TIME
  • Job Title: Health Center Manager Department: Administration Reports To: Regional Operations Manager/Chief Operations Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: Health Cent...
  • 9 Days Ago

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Financial Center Assistant Manager
  • Bank of America
  • Paso Robles, CA FULL_TIME
  • Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
  • 27 Days Ago

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General Manager - Downtown Center
  • Athleta
  • San Luis Obispo, CA FULL_TIME
  • About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of t...
  • 1 Month Ago

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Manager Nursing
  • Marian Regional Medical Center
  • SANTA MARIA, CA FULL_TIME
  • OverviewMarian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity C...
  • 1 Month Ago

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0 Outbound Call Center Manager jobs found in Santa Maria, CA area

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Patient Navigator (Aledade)
  • Community Health Centers
  • Santa Maria, CA
  • Job Title: Patient Navigator (Aledade) Department: Medical Reports To: RN Care Coordinator FLSA Status: Non-Exempt Wage ...
  • 4/24/2024 12:00:00 AM

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Trilingual District Translator #4291, #5583
  • Santa Maria-Bonita School District
  • Santa Maria, CA
  • About the Employer Welcome to the Santa Maria-Bonita School District website. As the largest school district in Santa Ba...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • Young Dental
  • Santa Maria, CA
  • >> Customer Service Representative Customer Service Representative Summary Title:Customer Service Representative ID:1674...
  • 4/22/2024 12:00:00 AM

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Customer Service Trainee
  • Pivotal Perspectives
  • Nipomo, CA
  • Pivotal Perspectives is a fast-growing business management firm that elevates our clients' growth with innovative custom...
  • 4/22/2024 12:00:00 AM

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Instructional Assistant III - Severely Handicapped (Battles #4416)
  • Santa Maria-Bonita School District
  • Santa Maria, CA
  • About the Employer Welcome to the Santa Maria-Bonita School District website. As the largest school district in Santa Ba...
  • 4/22/2024 12:00:00 AM

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Instructional Assistant III - Severely Handicapped (Battles #4416) External
  • Santa Maria-Bonita School District
  • Santa Maria, CA
  • About the Employer Welcome to the Santa Maria-Bonita School District website. As the largest school district in Santa Ba...
  • 4/22/2024 12:00:00 AM

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Store Associate
  • CVS Health
  • Santa Maria, CA
  • Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to ever...
  • 4/22/2024 12:00:00 AM

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Patient Service Representative Call Center
  • Tenet Health Central Coast
  • Atascadero, CA
  • Patient Service Representative Call Center - 2105032643 **Description** : **$3000 Sign on Bonus** **Summary** Medical of...
  • 4/21/2024 12:00:00 AM

Santa Maria is a city near the Southern California coast in Santa Barbara County. It is approximately 65 miles (105 km) northwest of Santa Barbara and 150 miles (240 km) northwest of downtown Los Angeles. Its estimated 2018 population was 108,470, making it the most populous city in the county and the Santa Maria-Santa Barbara, CA Metro Area. The city is notable for its wine industry and Santa Maria-style barbecue. Sunset magazine called Santa Maria "The West's Best BBQ Town". Santa Maria is located at 34°57′5″N 120°26′0″W / 34.95139°N 120.43333°W / 34.95139; -120.43333 (34.951377, -120.433...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$128,345 to $172,824
Santa Maria, California area prices
were up 2.5% from a year ago