Outbound Call Center Manager jobs in Schenectady, NY

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Outbound Call Center Manager jobs

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Tech Center - Field Technician/Call Center Manager
  • Stewart's Shops Plant
  • Saratoga Springs, NY FULL_TIME
  • We are looking for a Field Technician/Call Center Manager to oversee our Tech Center team who is responsible for providing support to our chain of 350 convenience stores. This is a great opportunity for someone looking for a long-term position at a stable company.

    Responsibilities:
    • Oversee a department of 12-15 technicians who are responsible for the setup, installation, maintenance, and troubleshooting of retail technology devices across our chain of shops.
    • Manage our technicians schedules including standard on-site and travel hours as well as a rotating on-call schedule.
    • Troubleshoot technical issues over the phone using remote access tools and dispatch as needed.
    • Identify trends through call reporting and follow up with the team as well as field personnel to resolve issues efficiently.
    • Asset management inventory and invoice reconciliation.
    • Interview, hire and retain new technicians.
    • Lead the team by training, reviewing, and providing growth opportunities.
    • Learn and teach new technologies as they are introduced to the shops.
    Requirements:
    • Experience with managing multiple team members and project schedules.
    • Ability to multi-task, prioritize functions, organize, and work in a fast-paced environment.
    • Willingness to travel from shop to shop as well as work after hours when needed.
    We offer:
    • 100% company paid retirement.
    • Health, vision & dental benefits package.
    • Starting Pay: $70,000-$85,000/year.
    To help provide our employees with a safe work environment, we are a drug free workplace.
  • 25 Days Ago
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Call Center Representative
  • AAA Northway
  • Schenectady, NY FULL_TIME
  • *Remote Position- Must be able to commute to Schenectady, NY and/or surrounding counties if needed*Voted Times Union Top Workplaces 2018, 2019, 2020, 2021, 2022, & 2023!Job Description: AAA Northway i...
  • 16 Days Ago
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Call Center Representative
  • Ellis Medicine
  • Schenectady, NY FULL_TIME
  • Basic Function: The Call Center Representative operates the hospital/Physician’s Answering Service communications system. Triaging and processing customers calls while following specific protocols. An...
  • 13 Days Ago
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Call Center Representative
  • Renewal by Andersen of Eastern NY
  • Scotia, NY PART_TIME,FULL_TIME
  • Call Center Representative:Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you're loo...
  • 1 Month Ago
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Call Center - Bilingual Spanish
  • Progressive
  • Glen, NY FULL_TIME
  • Job Number: 224714 Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center ...
  • 1 Month Ago
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Call Center Representative
  • Renewal by Andersen
  • Schenectady, NY PART_TIME
  • Overview Renewal by Andersen - Call Center Representative Renewal by Andersen of Eastern NY is looking to hire dynamic Call Center Representatives in the Capital District Area. We are looking for frie...
  • 1 Month Ago
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0 Outbound Call Center Manager jobs found in Schenectady, NY area

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Customer Service Representative
  • Raymour and Flanigan
  • Clifton Park, NY
  • Job Description Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We beli...
  • 4/26/2024 12:00:00 AM
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Customer Experience Associate II
  • Conduent Business Services
  • Albany, NY
  • **Customer Experience Associate II** **Location(s):** Albany, NY, US **Categories:** Call Center **Req ID:** 2021-41681 ...
  • 4/26/2024 12:00:00 AM
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Call Center Representative
  • Bath Fitter
  • Albany, NY
  • Job Description Job Description This is an exciting Call Center position in a local office. The Call Center Representati...
  • 4/26/2024 12:00:00 AM
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Parking Services Attendant - PART TIME
  • Albany International Airport
  • Albany, NY
  • POSITION: Parking Services Attendant This position follows all provisions of the SMART/UTU collective bargaining agreeme...
  • 4/25/2024 12:00:00 AM
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Parking Services Attendant
  • Albany International Airport
  • Albany, NY
  • POSITION: Parking Services Attendant This position follows all provisions of the SMART/UTU collective bargaining agreeme...
  • 4/25/2024 12:00:00 AM
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Greeter
  • Walmart
  • Clifton Park, NY
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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Remote Call Center Rep - Starting May 28, 2024
  • Transworld Systems Inc.
  • Schenectady, NY
  • Overview: Please Note: After the submission of your application, you will receive an email to complete a virtual intervi...
  • 4/23/2024 12:00:00 AM
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Customer Relations Specialist
  • Suburban Propane
  • Albany, NY
  • Overview: We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support exce...
  • 4/22/2024 12:00:00 AM
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About Schenectady, New York

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$119,160 to $160,456
Schenectady, New York area prices
were up 1.5% from a year ago
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