The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
RMA is seeking a full-time Call Center Coordinator to join our growing team in Basking Ridge, NJ. This position assists in managing a high volume of inbound calls/portal inquiries in a timely manner.
Responsibilities:
Requirements:
IVI-RMA offers a comprehensive full-time benefits package to all employees who work a minimum of 30 hours per week.
About Reproductive Medicine Associates (RMA)
RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit www.rmanetwork.com. To learn more about RMA-Global, visit: https://www.ivi-rmainnovation.com/research-centers/basking-ridge-basic-research-center/
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Type: Full-time
Ability to Relocate:
Work Location: In person
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