Outbound Call Center Manager jobs in South Bend, IN

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

F
Full Time Customer Service Outbound (Debt Relieve) Mon-Fri
  • Five Star Call Centers
  • Remote, IN FULL_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

    This particular project is assisting those who sign up for a debt relief program with an enthusiastic call back and scripted message.

    This is a work-at-home position for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia and Wyoming.

    Qualifications

    • Previous 1 year customer service or customer support experience preferred
    • Previous 1 year call center or office background experience a plus
    • Technical savvy (able to toggle between multiple browsers & systems using dual monitors
    • Previous remote work from home experience preferred
    • Quick learner and able to work independently
    • Type 35 words per minute accurately
    • Strong phone and enthusiastic verbal communication skills along with active listening
    • Must be 18 years of age
    • A background check applicable with state and federal laws will be required

    Responsibilities

    • Manage large amounts of outbound calls in a timely manner
    • Follow communication "scripts" when handling different topics
    • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
    • Access company and client resources provided to accurately handle the call
    • Seize opportunities to upsell products when they arise
    • Skillfully change from one task to another without loss of efficiency or composure
    • Be available at your desk, maintaining punctuality and attendance at all scheduled times
    • Remain positive and professional in all customer interactions
    • Flexibility to cross train as requested

    Equipment Provided - Equipment will be shipped to you.

    • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

    Hardware/Software Requirements:

    • Processor: Intel® Core™ i5 5200 Series or greater
    • Memory: 8GB on Windows 8.1 / 10 64 bits
    • Screen Resolution: 1280x768 or higher, 1 monitor required (dual monitors preferred)
    • USB headset
      • Click here for an example
    • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
    • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
    • Firewall must be enabled (Will be checked prior to allowing login to system)
    • Click her for the BYOD policy for full detailed list of requirements

    Pay & Benefits

    • Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) 
    • Work hours - Shifts between 8:30am-8:30 pm (EST) ; Work Days - Mon-Fri
    • Paid Training - typically 1 week in length from 9:00am-6:00pm (EST)
    • Status - Full time-Benefit(40 hrs) eligible 1st of month after 60 days - click to see benefits-at-a-glance 


    The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

    NOT YOUR ORDINARY CALL CENTERᵀᴹ

  • 12 Days Ago

R
Pool Call Center representative work from home
  • RICK'S POOL SERVICE
  • South Bend, IN FULL_TIME
  • Residential Pool Maintenance Technician Hours: Full Time, Monday-Friday, 7:30AM Start Time, Excellent Work/Life Balance! Signing Bonus: $250 after 60 Days Training Pay: $15/Hour Full Time Pay: From $6...
  • 23 Days Ago

I
Full-time 3rd Shift Inbound Call Center Agent
  • INDIANA PAGING NETWORK, INC
  • La Porte, IN FULL_TIME
  • Full-time 3rd Shift Inbound Call Center Agent 3rd Shift 11:00 PM – 7:00 AM Will receive $1 shift premium for 3rd shift hours Must be available to work weekends and holidays Answers phone calls and tak...
  • 3 Days Ago

F
Customer Service (Debit Card) - Part Time Days
  • Five Star Call Centers
  • Remote, IN PART_TIME
  • We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high...
  • 22 Days Ago

S
Project Manager, Data Center
  • Suffolk
  • South Bend, IN FULL_TIME
  • Overview As a national leader in the construction industry, Suffolk is redefining what it means to build. We challenge the status quo every day by gathering the people, innovations, and partnerships t...
  • 21 Days Ago

D
Contact center manager
  • Demo - Maximus
  • South Bend, IN FULL_TIME
  • CCRegionalManager Job Summary The selected candidate will be a key resource in the successful implementation and execution of a large government contract. This person will work closely with Operations...
  • 2 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Outbound Call Center Manager jobs found in South Bend, IN area

S
Customer Relations Specialist
  • Suburban Propane
  • Shipshewana, IN
  • Overview: We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support exce...
  • 3/28/2024 12:00:00 AM

H
Patient Service Representative
  • HealthLinc, Inc.
  • South Bend, IN
  • **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low...
  • 3/27/2024 12:00:00 AM

J
Customer Service Representative
  • J.B. Poindexter & Co.
  • Elkhart, IN
  • Customer Service Representative location Elkhart, IN, USA Shift Hourly category Truck Accessories Group JOB DESCRIPTION ...
  • 3/27/2024 12:00:00 AM

D
Warranty and Customer Support Representative
  • Dicor
  • Elkhart, IN
  • Job Description Job Description Position Title: Warranty and Customer Support Representative FLSA Classification: Non-Ex...
  • 3/26/2024 12:00:00 AM

T
Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)
  • Trinity Health
  • Plymouth, IN
  • **Member Service Associate - LifePlex Fitness Forum - PRN - (As Needed)** Location Plymouth, Indiana, 46563 Category Spo...
  • 3/25/2024 12:00:00 AM

U
Collections Strategist
  • University Of Notre Dame
  • Notre Dame, IN
  • Description The Hesburgh Libraries at the University of Notre Dame seeks a skilled, collaborative, and service-oriented ...
  • 3/25/2024 12:00:00 AM

1
Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN
  • 1st Source Corporation
  • South Bend, IN
  • ** Customer Service Center Representative I, PART TIME, Customer Service Center, South Bend, IN** **Job Category****:** ...
  • 3/24/2024 12:00:00 AM

D
Customer Experience Agent I
  • Dwyer Instruments, Inc.
  • Michigan City, IN
  • Customer Experience Agent I Description **Summary:** The front-facing Customer Experience Agent I reports to our Custome...
  • 3/24/2024 12:00:00 AM

South Bend is a city in and the county seat of St. Joseph County, Indiana, United States, on the St. Joseph River near its southernmost bend, from which it derives its name. As of the 2010 census, the city had a total of 101,168 residents; its Metropolitan Statistical Area had a population of 318,586 and Combined Statistical Area of 721,296. It is the fourth-largest city in Indiana, serving as the economic and cultural hub of Northern Indiana. The highly ranked University of Notre Dame is located just to the north in unincorporated Notre Dame, Indiana and is an integral contributor to the reg...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$110,709 to $149,072
South Bend, Indiana area prices
were up 1.3% from a year ago