The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary
FSI is looking to hire a Call Center Technician to join our team to work on-call. This position requires weekend and holiday availability. This position monitors various computer system alarms and is responsible for clerical work to include answering multi-line phones, data entry, report generation, maintaining The Joint Commission (TJC) documentation, security access, key control and reporting deviations/issues to appropriate personnel by following established guidelines.
Responsibilities include the following. Other duties may be assigned.
Education and/or Work Experience Requirements
About FSI
Facility Services, Inc (FSI) is a premier services company dedicated to providing total base operations and maintenance on military bases, hospitals, research facilities, and specialty buildings across the United States, Alaska and Internationally. Our primary focus has always been to provide excellent customer service and quality craftsmanship to the United States Department of Defense and other federal agencies; while also, doing what is right for our employees.
We believe in a culture of engagement, collaboration, and achievement. We support our workforce with the tools and resources needed to achieve success for themselves and our customers. The hard work, experienced skills, and innovative solutions of our FSI Team is what sets us apart. As a family-focused company, we care about the well-being of our employees and their families. Check us out at www.facilityservicesinc.com
EOE, including disability/vets OR Equal Opportunity Employer, including disability/vets
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