The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Our Call Center Respresentatives are responsible for all aspects of the scheduling, verification, and registration work streams as well as additional service inquiries, which may include special utilization projects, form completion, gap closure, web chat, and referral processing. Serves as a resource to internal and external consumers to include all Lyndhurst departments, service lines, facilities, clinics and community partners. Responsible for both administrative and clerical support to the department, either as part of a team or individually, to ensure operational effectiveness.
We invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications
Job Type: Full-time
Pay: $17.00 - $22.15 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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