The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Must apply directly on our website www.cvch.org
Columbia Valley Community Health (CVCH) is growing! CVCH is a dynamic, progressive community health center with locations in Wenatchee, East Wenatchee, and Chelan. We have an excellent opportunity for a full-time Call Center Agent at our Wenatchee location.
The primary job function of the Call Center Agent is to provide a positive first impression through courteous, efficient and effective telephone access to all CVCH services. Routes calls, makes patient appointments, enters patient information in electronic records and provides current and accurate information about all CVCH services.
Position Requirements:
· Education: None required
· Prefer a minimum of 1-year experience in the medical or business/office field or equivalent education and training. Experience with call centers and medical reception preferred.
CVCH offers:
· Competitive Compensation
· Sign on bonus - $1,000
· Flexible schedules
· Generous paid leave/holidays
· Health insurance covered at 100% for employee
· Gym/fitness stipend
· Retirement with 150% employer matching
· This position is eligible for student loan repayment programs. (add when recruiting RN’s)
We are located in the heart of Washington State where we enjoy abundant recreational opportunities, 300 days of sunshine and a family friendly environment with good schools and opportunities for the entire family to be involved in culture and arts.
Why Work at CVCH:
CVCH staff are more engaged in their work than 95% of similar organizations across the country. We are proud to have such dedicated staff serving patients, day in and day out.
To learn more and apply, visit us at www.cvch.organd click on the Careers tab.
Job Type: Full-time
Pay: From $18.10 per hour
Benefits:
Work Location: In person
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