Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. The Solis team is establishing a dynamic culture of “work hard, play hard” and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.
Location: Contact Center in Fort Worth
Hours: Monday - Friday 6am - 7pm and half day Saturdays
The Contact Center Supervisor is responsible for supervising and mentoring the Solis Patient Access Representative. This position is critical to Solis Mammography; the Contact Center Supervisor ensures the representatives provide efficient, empathetic and excellent service and adhere to defined policies and procedures which impacts customer retention and the profitability of the organization. Measures and provides appropriate performance feedback to assigned representatives.
RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:
Operations
Service
Team Focus
Skills / Qualifications:
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0 Outbound Contact Center Manager jobs found in Arlington, TX area