Outbound Contact Center Manager jobs in Biloxi, MS

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center supervisor
  • MHC Property Management L.P.
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!

    ELS is hiring for the position of Contact Center Supervisor in Biloxi, Mississippi.

    JOB SUMMARY :

    An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate a hybrid workforce.

    You will be organized and reliable as well as results-oriented. This role is a hybrid, with an opportunity to work on-site and remotely.

    PERKS

    We wantcareer-mindedteam members that are looking to grow!We offer

    training to develop your professional abilities. This is a phenomenal

    opportunity to join a growing team in a new office! We offer a comprehensive benefits package including :

    Medical, Dental and Vision Insurance

    401(k) Employer Match

    Paid Vacations

    Paid Holidays

    Paid Sick Time

    Paid Wellness Days

    Employee Membership

    And More!!

    ESSENTIAL JOB FUNCTIONS

    Foster a friendly and motivating work environment.

    Ensuring agents understand and comply with all call center objectives, performance standards, and policies.

    Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.

    Troubleshoot reservation related issues to determine cause and escalate to proper personnel for resolution.

    Assist in development of training materials and classes on systems, programs, or other areas as needed.

    SKILLS, EDUCATION, AND EXPERIENCE

    To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience - High School Diploma required

    Exceptional verbal and written communication skills.

    Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

    Proficiency with technology, especially computers, software applications, and phone systems.

    Excellent problem solving, leadership, and customer service skills.

    Must be able to work weekends and evenings.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with

    disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms and talk or hear.

    The employee is frequently required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision,

    distance vision, depth perception and ability to adjust focus.

    In return for your excellent skills and abilities, we offer a comprehensive benefits package including : medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.

    We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.

    As an Equal Opportunity Employer, we welcome and thank all applicants.

    Last updated : 2024-03-27

  • Just Posted

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Director contact center
  • Equity LifeStyle Properties
  • Biloxi, MS FULL_TIME
  • With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of in Biloxi, Mississippi. W...
  • 27 Days Ago

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Assistant Manager-Sales-R00019
  • Rent-A-Center
  • DIberville, MS FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $XX? Why should I apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Employ...
  • 10 Days Ago

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HCH Case Manager/Coordinator
  • Coastal Family Health Center
  • Biloxi, MS FULL_TIME
  • Summary The Case Manager/Coordinator position provides program outreach, eligibility screening, scheduling, orientation, intake, and ongoing assessment and management of patients enrolled in the Healt...
  • 1 Month Ago

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Sexual Assault Program Manager
  • Gulf Coast Center for Nonviolence
  • Biloxi, MS FULL_TIME
  • POSITION: SEXUAL ASSAULT PROGRAM MANAGER STATUS: EXEMPT SALARY: $51,000-$53,500 LOCATION: Biloxi, Mississippi IMMEDIATE SUPERVISOR: CHIEF CLINICAL OFFICER HOURS: Full Time, 40-hour work week Flexible ...
  • 1 Month Ago

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Payer Relations FQHC Billing Manager
  • Coastal Family Health Center
  • Biloxi, MS FULL_TIME
  • This is skilled work in the field of health care contracting and claims coding. The position will review and negotiate contracts with all payers to maximize revenue and provide support to the Revenue ...
  • 13 Days Ago

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0 Outbound Contact Center Manager jobs found in Biloxi, MS area

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Leader In Training (PT)
  • Buckle
  • Biloxi, MS
  • Summary The Leader in Training (LIT) and Floor Leader position's primary responsibility is to fulfill our mission statem...
  • 3/29/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Biloxi, MS
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Gautier, MS
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Heavy Duty Steward- Full Time
  • Boomtown Casino Biloxi
  • Biloxi, MS
  • WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertai...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative Gulfport
  • Coastal Family Health Center, Inc.
  • Gulfport, MS
  • **Patient Service Representative Gulfport** Join Our Team **Summary** The role of the Patient Service Representative (PS...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative (Optometry) Biloxi
  • Coastal Family Health Center, Inc.
  • Biloxi, MS
  • **Patient Service Representative (Optometry) Biloxi** Join Our Team **Summary** The role of the Patient Service Represen...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Ocean Springs, MS
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/27/2024 12:00:00 AM

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Sr. Retail Delivery Floater
  • Chevron Federal Credit Union
  • Pascagoula, MS
  • ** Sr. Retail Delivery Floater** **Job Category****:** Branches **Requisition Number****:** SRFIN001401 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

Biloxi (/bɪˈlʌksi/ bi-LUK-see) is a city and one of two county seats of Harrison County, Mississippi, United States (the other seat being the adjoining city of Gulfport). The 2010 United States Census recorded the population as 44,054, and in 2016 the estimated population was 45,975. The area was first settled by French colonists. The city is part of the Gulfport–Biloxi metropolitan area and the Gulfport-Biloxi-Pascagoula, MS Combined Statistical Area. Pre-Katrina, Biloxi was the third-largest city in Mississippi, behind Jackson and Gulfport. Due to the widespread destruction and flooding, man...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$104,063 to $140,123
Biloxi, Mississippi area prices
were up 1.2% from a year ago

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