Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who We Are
RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.
We currently operate a portfolio of 29 doggie daycares from Boston to Raleigh,
with an aggressive growth plan to double our store count over the next 18-24
months. Our HQ, conveniently located in Shelton CT, supports a team
of 500 employees and 20,000 pet parents, who are equally committed to
providing our 24,000 dogs and counting with the Most Exciting Day Ever.
Core Values
Results : Measures our performance and drives our decisions.
Excellence : In everything we do, every day. Lead by example.
Determination : Failure is not an option.
Best-in-class : People and process. Always seeking a better way.
Adaptable : Conditions will change and so must we.
Responsibility : The safety and well-being of our pups and our people is paramount.
Next Level : Build to scale. Everything we do is with 100 locations in mind.
About the Role :
Requirements and skills
Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.
Last updated : 2024-03-26
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