Outbound Contact Center Manager jobs in Bridgeport, CT

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center manager
  • Dogtopia
  • Shelton, CT FULL_TIME
  • Who We Are

    RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.

    We currently operate a portfolio of 29 doggie daycares from Boston to Raleigh,

    with an aggressive growth plan to double our store count over the next 18-24

    months. Our HQ, conveniently located in Shelton CT, supports a team

    of 500 employees and 20,000 pet parents, who are equally committed to

    providing our 24,000 dogs and counting with the Most Exciting Day Ever.

    Core Values

    Results : Measures our performance and drives our decisions.

    Excellence : In everything we do, every day. Lead by example.

    Determination : Failure is not an option.

    Best-in-class : People and process. Always seeking a better way.

    Adaptable : Conditions will change and so must we.

    Responsibility : The safety and well-being of our pups and our people is paramount.

    Next Level : Build to scale. Everything we do is with 100 locations in mind.

    About the Role :

    • Manage Contact Center for appointment booking, customer acquisition and retention campaigns
    • Manage omni channel communication (telephone, text, emails)
    • Develop objectives for the contact center’s day-to-day activities
    • Manage a call center team of 10-12 employees
    • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
    • Collect and analyze contact-center statistics (sales rates, costs, customer service metrics etc.)
    • Assume responsibility of staff performance and quality tracking
    • Hire, coach and provide training to personnel to maintain high customer service standards
    • Monitor and improve ordering, telephone handling and other procedures
    • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
    • Prepare reports for different departments or upper management
    • Acts as a backup, when needed, to assist reps when call volume dictates

    Requirements and skills

    • 2 years experience in a contact center
    • Proven experience as contact center manager or similar position
    • 3 years experience in leading teams in a customer service environment
    • Knowledge of performance evaluation and customer service metrics
    • Knowledge of CRM systems (preferably HubSpot and / or Salesforce)
    • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
    • Proficient in MS Office and call center equipment / software programs
    • Outstanding communication and interpersonal skills
    • Excellent organizational and leadership skills with a problem-solving ability
    • Positive and patient, ability to motivate the team to meet goals while keeping a fun and engaging atmosphere
    • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
    • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
    • MUST LOVE DOGS

    Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.

    Last updated : 2024-03-26

  • Just Posted

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Executive Assistant
  • Real Estate Developer/Owner/Manager
  • Fairfield, CT PART_TIME
  • Job Summary: We are seeking a highly organized and detail-oriented Executive Assistant to provide administrative support. The ideal candidate will have strong computer literacy skills, excellent organ...
  • 1 Day Ago

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Counseling Center Case Manager
  • Sacred Heart University
  • Fairfield, CT FULL_TIME
  • About Sacred Heart University: As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University i...
  • 16 Days Ago

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Unit Manager - RN
  • St. Joseph's Center
  • Trumbull, CT FULL_TIME
  • St Joseph's seeks a Unit Manager! New Leadership team! Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmpl...
  • 19 Days Ago

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RN Unit Manager
  • Cambridge Health and Rehabilitation Center
  • Fairfield, CT FULL_TIME
  • What makes National Health Care Associates (NHCA) a GREAT fit for you? Our mission is to provide our residents and their families with superior care delivered by staff dedicated to the principles of k...
  • 25 Days Ago

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Nurse Manager - Adolescent Psych
  • St. Vincent's Medical Center
  • Westport, CT FULL_TIME
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Nurse Managers primarily work 1st shift but must be flexible to supervise staff and clinical work on the off sh...
  • Just Posted

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0 Outbound Contact Center Manager jobs found in Bridgeport, CT area

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Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
  • 3/28/2024 12:00:00 AM

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Balducci's Full Time Catering Driver - Scarsdale, NY
  • Albertsons Company Inc.
  • Scarsdale, NY
  • Balducci's Food Lover's Market is currently seeking a full time associate to work as the Catering Driver and Expeditor i...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative
  • Savings Bank of Danbury
  • Milford, CT
  • Title **Customer Care Representative** About the Organization We are people serving people. Established in 1849, Savings...
  • 3/27/2024 12:00:00 AM

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Call Center Representative
  • Gunner
  • Fairfield, CT
  • Description Gunner is the Uncontractor! A premier home improvement company that delivers the customer experience every h...
  • 3/26/2024 12:00:00 AM

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Balducci's Full Time Catering Driver - Greenwich, CT
  • Albertsons
  • Riverside, CT
  • Job Description Balducci's Food Lover's Market is currently seeking a full time associate to work as the Catering Driver...
  • 3/24/2024 12:00:00 AM

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Customer Service Advisor Stratford Type Full-Time Permanent Competitive Salary Closing Date 20th March 2022
  • Axis Europe Plc
  • Stratford, CT
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeName...
  • 3/24/2024 12:00:00 AM

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Bilingual Customer Service Representative
  • Coordinated Transportation Solutions
  • Trumbull, CT
  • Job Description Job Description The Bilingual Spanish Customer Service Representative is responsible for handling incomi...
  • 3/24/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Milford, CT
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

Bridgeport is a historic seaport city in the U.S. state of Connecticut. It is in Fairfield County, at the mouth of the Pequonnock River on Long Island Sound, 60 miles from Manhattan and 40 miles from The Bronx. It is bordered by the towns of Trumbull to the north, Fairfield to the west, and Stratford to the east. As of 2017, Bridgeport had an estimated population of 146,579, which made it the largest city in Connecticut and the fifth-most populous in New England. The Greater Bridgeport area is the 48th-largest urban area in the United States. The showman P. T. Barnum was a resident of the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$133,381 to $179,601
Bridgeport, Connecticut area prices
were up 1.7% from a year ago

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