Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are searching for a Contact Center Agent to work at our corporate location in Colorado Springs. At Air Academy Credit Union our Contact Center Agents are heroes who make a difference in our members’ daily lives helping their dreams become a reality by providing custom, caring solutions.
Recognized as a Gazette Best Workplace since 2017, we’re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $900 million and over 48,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.
Primary Responsibilities Include
Job Requirements
Core Competencies
Pay Information
The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives and an annual corporate bonus based on overall performance.
Grade Value 700: $19.00 - $24.52/hour
Training
We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we’ll assist you with your professional goals. Join our team and be a part of a company whose members’ and employees’ dreams are our passion.
AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks.
Clear All
0 Outbound Contact Center Manager jobs found in Colorado Springs, CO area