Outbound Contact Center Manager jobs in Florence, AL

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager Distribution Center Operations
  • Ashley Furniture
  • Dumas, MS FULL_TIME
  • Build Your Career with Ashley

    Distribution Center Operations Manager

    What Will You Do?

    You will direct production activities for multiple departments, work centers and processes on an assigned shift. This position will lead and mentor production Supervisors to achieve overall performance goals for production, cost, quality, and safety. The Operations Manager will coordinate production activities through planning with departmental Supervisors, Schedulers, HR Managers and Quality Systems Trainers to ensure that distribution objectives are accomplished in a timely and cost-effective manner.

    What Do You Need?

    • Associate Degree in Business or related field, or equivalent work experience, Required
    • 5 years' experience in production leadership or related area, Required
    • Supervisory/Management experience
    • Management of resources to optimize equipment, facilities, employees, methods, and materials
    • Lean and Continuous Quality Improvement principles
    • System improvement methods and capacity planning and product flow

    Who We Are

    At Ashley, we're more than a 're family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We're problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It's the reason we're always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

    Ready to grow? You've come to the right place. Ashley Furniture has a "Growth Mindset", and once you join our team, you'll learn from the best in the business.

    Apply today and find your home at Ashley

    Benefits We Offer

    • Health, Dental, Vision, Employee Assistance Program
    • Paid Vacation, Holidays, and Your Birthday off
    • Generous Employee Discount on home furnishings
    • Professional Development Opportunities
    • Ashley Wellness Centers (location specific) and Medical Tourism
    • Telehealth
    • 401(k) and Profit Sharing
    • Life Insurance

    Our Core Values

    • Honesty & Integrity
    • Passion, Drive, Discipline
    • Continuous Improvement/Operational Excellence
    • Dirty Fingernail
    • Growth Focused

    To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

    Corporate Social Responsibility

    We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

  • 26 Days Ago

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Manager Distribution Center Operations
  • Ashley Furniture
  • Rienzi, MS FULL_TIME
  • Build Your Career with Ashley Distribution Center Operations Manager What Will You Do? You will direct production activities for multiple departments, work centers and processes on an assigned shift. ...
  • 26 Days Ago

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Manager Distribution Center Operations
  • Ashley Furniture
  • Guntown, MS FULL_TIME
  • Build Your Career with Ashley Distribution Center Operations Manager What Will You Do? You will direct production activities for multiple departments, work centers and processes on an assigned shift. ...
  • 27 Days Ago

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Unit Manager - RN
  • Glenwood Center
  • Florence, AL FULL_TIME
  • Benefits Nursing Student Loan Debt Repayment and Tuition AssistanceVariable compensation plansTuition, Travel, and Wireless Service DiscountsEmployee Assistance Program to support mental healthEmploye...
  • 20 Days Ago

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Unit Manager -- LPN
  • Glenwood Center
  • Florence, AL FULL_TIME
  • Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are cha...
  • 20 Days Ago

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Outbound Dock Associate
  • Cabinets To Go, LLC
  • Lawrenceburg, TN FULL_TIME
  • Cabinets To Go has an immediate opening for an Outbound Dock Associate at our Lawrenceburg Distribution Center. The Outbound Dock Associate is primarily responsible for stacking, restacking, banding, ...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Florence, AL area

Florence is a city in, and the county seat of, Lauderdale County, Alabama, United States, in the state's northwest corner. According to the 2010 census, the city's population was 39,319. Florence is the largest and principal city of the Florence-Muscle Shoals Metropolitan Statistical Area (which includes Muscle Shoals, Sheffield, and Tuscumbia metropolitan areas in Colbert and Lauderdale counties). Florence is considered northwestern Alabama's primary economic hub. Annual tourism events include the W. C. Handy Music Festival in the summer and the Renaissance Faire in the fall. Landmarks in Flo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$101,498 to $136,673
Florence, Alabama area prices
were up 1.3% from a year ago

Outbound Contact Center Manager in Ventura, CA
With an advanced solution for outbound communications, organizations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
December 27, 2019
Outbound Contact Center Manager in Fargo, ND
The Cisco Outbound Option application, with its combination of outbound dialing modes, enables call centers to manage outbound calls.
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Outbound Contact Center Manager in Anchorage, AK
From now on, we offer all Autom8 Connect customers a dedicated Customer Success Manager for their first month.
January 05, 2020