Outbound Contact Center Manager jobs in Fort Collins, CO

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Senior Manager, Billing and Retention
  • Constant Contact
  • Loveland, CO FULL_TIME
  • As the leader of the global Billing and Retention call center teams, you will be working to execute a variety of programs dedicated to increasing customer engagement, customer retention and the overall reduction of churn. This role will support a range of programs that dive into specific areas of customer opportunity while also managing the daily operations of the phone team. As a manager, you will ensure programs are operating efficiently and close the loop on analysis and feedback. This is a highly cross functional role. This role requires someone who is curious, driven and a strong communicator.  Knowledge of Constant Contact’s products and customers is a strong plus. 

    What you'll do:

    • Manage end to end execution, iteration, and feedback on Billing and Retention programs.
    • Maintain strong cross functional relationships to ensure both proper execution of programs as well as delivery of learnings across the organization.
    • Drive team to meet and/or exceed retention KPIs associated with identified programs.
    • Maintain and deliver proper feedback channels across the organization for both existing programs and new potential programs.
    • Responsible for overall team performance including up-sell/cross-sell initiatives, account saves and net recurring revenue saved.
    • Act as a real-time coach for your team.
    • Develop and coach team members in side-by-side and individual coaching sessions and proactively identify performance gaps.
    • Work with Senior Leadership to develop and implement programs and initiatives that will reduce customer churn and increase engagement.
    • Act as escalation point for customer issues that are of a highly sensitive and timely nature

    Who you are:

    • 5 years in a customer success focused role (sales, operations, marketing). 
    • 3 years of people management and team building experience
    • Previous experience working in a SaaS environment.
    • Recent experience owning and delivering on programs or tests.
    • Experience working in a high velocity and fast paced environment. 
    • Strong understanding of SMB’s, who they are, and verticals within.
    • Thorough knowledge of Constant Contacts suite of tools and features and services.
    • Strong passion for helping small businesses succeed.
    • Strong knowledge of small business marketing concepts and social/digital marketing best practices.
    • Strong leader dedicated to helping others succeed and capable of adapting quickly to changing priorities in a high velocity and fast paced environment. 
    • Strong sales skills with a proven track record of meeting or exceeding sales goals, customer retention and known for delivering a good experience..   
    • Strong knowledge of Salesforce.com and Google applications.
    • Experience working with BPOs a plus
  • 1 Month Ago

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Contact Center Specialist $18 - $19 Per Hour
  • Advance Services, Inc.
  • Fort Collins, CO FULL_TIME
  • Advance Services Inc. is looking for a Customer Service Representative for a well-known company based in the Fort Collins, CO area for over 55 years. If you are looking for a unique and fun position, ...
  • 21 Days Ago

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Contact Center Member Relationship Officer (Banker)
  • Blue Federal Credit Union
  • Fort Collins, CO FULL_TIME
  • At Blue, we discover pathways to realize your possibilities. Our Contact Center Member Relationship Officer (Banker) is responsible for leading and directing efforts to build and strengthen relationsh...
  • 10 Days Ago

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Billing Specialist
  • Constant Contact
  • Loveland, CO FULL_TIME
  • The Billing Specialist will be responsible for promptly responding to customer billing inquiries and/or issues via telephone, email, and cases. In addition, this position will support the department b...
  • 20 Days Ago

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Director, Customer Support
  • Constant Contact
  • Loveland, CO FULL_TIME
  • What you'll do: Lead the global Customer Support team which includes onshore, nearshore, offshore resources. Team members are located remotely as well as onsite. Drive initiatives for new and existing...
  • 20 Days Ago

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Retention Specialist
  • Constant Contact
  • Loveland, CO FULL_TIME
  • We are looking for someone responsible and engaging to assist with retaining Constant Contact customers. In this customer focused role, you will use your exceptional customer support and negotiation s...
  • 21 Days Ago

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0 Outbound Contact Center Manager jobs found in Fort Collins, CO area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Windsor, CO
  • Compensation Pay Range: $13.65 - $19.00 The Retail Service Specialist will support the Store Manager and Assistant Manag...
  • 3/29/2024 12:00:00 AM

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Full-Time Keyholder/ Floor Leader
  • Buckle
  • Greeley, CO
  • Summary **Urgently Hiring** At Buckle, we target fashionable, friendly, energetic individuals who thrive in a competitiv...
  • 3/29/2024 12:00:00 AM

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Customer Support Representative
  • Opentext
  • Broomfield, CO
  • ** Customer Support Representative** Req id: 21374 Broomfield, CO, US **OPENTEXT - THE INFORMATION COMPANY** As the Info...
  • 3/29/2024 12:00:00 AM

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Business Services Coordinator
  • TOWN OF ERIE
  • Erie, CO
  • Job Details Job Location Leon A Wurl Service Center - Erie, CO Remote Type Hybrid Position Type Full Time Salary Range $...
  • 3/28/2024 12:00:00 AM

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Supervisor, International Customer Service
  • OTT HydroMet Corp.
  • Loveland, CO
  • **Supervisor, International Customer Service** Hach Location Loveland, Colorado, United States of America Category Custo...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Church & Dwight, Co., Inc.
  • Fort Collins, CO
  • This website Location: USA, Fort Collins, CO Team: Sales Position: Full time Type: Regular Posted: Posted Today Job refe...
  • 3/27/2024 12:00:00 AM

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RV Service Advisor
  • Transwest
  • Frederick, CO
  • The RV Service Advisor acts as the liaison between the customer and Transwest when service is required. The Service Advi...
  • 3/27/2024 12:00:00 AM

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Patient Access Representative
  • Estes Park Health
  • Estes Park, CO
  • ESTES PARK HEALTH COMPANY DESCRIPTION: Estes Park Health exists to make a positive difference to the health and well-bei...
  • 3/25/2024 12:00:00 AM

Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University. Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$115,159 to $155,064
Fort Collins, Colorado area prices
were up 2.3% from a year ago

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