Outbound Contact Center Manager jobs in Fort Lauderdale, FL

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Support Center (Service Desk) Manager

    Employment Type: Full Time, Mid-level

    Department: Information Technology

     

    CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.


    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

     

    Qualifications:

    -        Experience in one of the following disciplines: Information Systems, Information Technology,

    Engineering, Management/Business Management, or Computer Science.

    -        Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award.

    -        Demonstrated experience re‐engineering or setting up service desks according to industry best practices.

    -        Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment.

    -        Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity.

    -        Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships.

    -        Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness.

    -        Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques.

    -        Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs.

    -        Demonstrated experience developing a customer care philosophy that ensures customer satisfaction.

    -        Demonstrated experience analyzing service desk performance through various statistical and reporting methods.

    -        Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy.

    -        Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards.

     

    Our Commitment:

    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.


    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.


    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.


    We care about our employees. Therefore, we offer a comprehensive benefits package.

    -        Health, Dental, and Vision

    -        Life Insurance

    -        401k

    -        Flexible Spending Account (Health, Dependent Care, and Commuter)

    -        Paid Time Off and Observance of State/Federal Holidays


    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:

    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:

    Email: info@cgsfederal.com

     

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  • 1 Month Ago

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Patient Contact Center Representative
  • Athena Medical Management Group LLC
  • Springs, FL FULL_TIME
  • Job Title: Call Center/Customer Service It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service/Call Center Representative Are you an experienced Customer Serv...
  • 24 Days Ago

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Patient Contact Center Representative - Healthcare
  • Athena Medical Management Group LLC
  • Coral Springs, FL FULL_TIME
  • Purpose: The call center scheduling coordinator supports Athena Medical Group Centers by becoming the liaison between our company and its current and potential patients. The role of each call center s...
  • 10 Days Ago

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eDiscovery Project Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • eDiscovery Project ManagerEmployment Type: Full-Time, Experienced Department: eDiscovery ManagementCGS is seeking an eDiscovery Project Manager to join our team supporting the legal organization withi...
  • 1 Day Ago

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FOIA Disclosure Product Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • FOIA Disclosure Product ManagerEmployment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a FOIA Disclosure Product Manager to join our team supporting the IT mission of...
  • 3 Days Ago

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Front Office Manager
  • Contact Government Services, LLC
  • Fort Lauderdale, FL FULL_TIME
  • Front Office ManagerEmployment Type: Full-Time, ExperiencedDepartment: Litigation SupportCGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. ...
  • 4 Days Ago

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0 Outbound Contact Center Manager jobs found in Fort Lauderdale, FL area

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Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

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Client Support Supervisor
  • Real Time Technologies, LLC
  • Miami, FL
  • Get to Know Us Better RT offers the most flexible cutting-edge Retail Management Solutions that encompass sales, invento...
  • 3/28/2024 12:00:00 AM

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Customer Service Quality and Performance Manager 21.01.2022 Fort Lauderdale
  • Sixt
  • Fort Lauderdale, FL
  • The Customer Service Quality and Performance Manager will work closely with the Customer Service Team and Supervisors to...
  • 3/28/2024 12:00:00 AM

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SUPERVISOR - CUSTOMER CARE
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: The Team Leader is a key role within the Customer Care organization. The incumbent is directly responsible for...
  • 3/27/2024 12:00:00 AM

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SUPERVISOR - CUSTOMER CARE
  • Seminole Hard Rock Support Services
  • Fort Lauderdale, FL
  • Overview: The Team Leader is a key role within the Customer Care organization. The incumbent is directly responsible for...
  • 3/27/2024 12:00:00 AM

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Area Mgr Customer Experience
  • Waste Management, Inc.
  • Deerfield Beach, FL
  • ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Manageme...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • credo law
  • Miami, FL
  • Job Description Job Description Job Title: Account Manager FLSA Status: Non-Exempt Reports to: Call Center Manager Hourl...
  • 3/26/2024 12:00:00 AM

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Customer Service Quality and Performance Manager 01/21/2022 Fort Lauderdale
  • Sixt Rent a Car
  • Fort Lauderdale, FL
  • The Customer Service Quality and Performance Manager will work closely with the Customer Service Team and Supervisors to...
  • 3/25/2024 12:00:00 AM

Fort Lauderdale (/ˈlɔːdərdeɪl/) is a city in the U.S. state of Florida, 28 miles (45 km) north of Miami. It is the county seat of Broward County. As of the 2017[update] census, the city has an estimated population of 180,072. Fort Lauderdale is a principal city of the Miami metropolitan area, which was home to an estimated 6,158,824 people in 2017. The city is a popular tourist destination, with an average year-round temperature of 75.5 °F (24.2 °C) and 3,000 hours of sunshine per year. Greater Fort Lauderdale, encompassing all of Broward County, hosted 12 million visitors in 2012, including...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$114,020 to $153,530
Fort Lauderdale, Florida area prices
were up 2.9% from a year ago

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