Outbound Contact Center Manager jobs in Lawton, OK

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Performance Center Manager
  • Strategic Resources, Inc.
  • Lawton, OK FULL_TIME
  • Job Description

    Performance Center Manager

    Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate professionals to provide critical services to military members, Department of the Army civilians and their families.

    Overview: Army Ready and Resilient Performance Centers provide instruction in the areas of resilience, positive psychology, and performance enhancement to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians at 35 Army installations within the United States and Overseas. The Performance Center Manager (PCM) serves as the local installation Subject Matter Expert (SME) for program matters; and leads, manages, and directs contractor staff assigned to their respective program Training Center (TC).

    Tasks & Responsibilities:

    • Serve as the local installation Point of Contact (POC) for the R2PC matters and lead, manage and direct contractor staff assigned to their respective R2PC.
    • Coordinate in conjunction with the GTM and local installation leadership to plan, prepare and execute training and education.
    • Participate in the local Community Ready and Resilient Council (CR2C), unit operation and training meetings, and community-based event to integrate capabilities provided by the R2PC.
    • Participates in the program and serves as the primary POC for Master Resilience Trainer (MRT) Level 1 training.
    • Ensures quality control of all MRT-PE's to include certification, continuous evaluations, MRT-PE progression to higher levels.
    • Conducts rehearsals for training presentations to ensure MRT-PEs are "ready to teach."
    • Conducts local program Quality Assurance/Quality Enhancement and provides required reports.
    • In coordination with the GTM, develops the annual training schedule at their respective installation and provides a draft training schedule to the COR-RA for approval.

    Required Skills, Education, Experience & Abilities:

    • Bachelor’s degree from an accredited college or university.
    • Have prior experience serving in the military, or as a DOD civilian employee, or as a military dependent.
    • Be a Graduate of MRT level one (MRT training may be completed after start of employment).
    • Have a minimum of five years’ relevant experience managing, overseeing, and completing the same or similar work, such as training facilitation, and including a demonstrated knowledge of support and sustainment-related operations.
    • Able to represent the Ready and Resilient Performance Center program to senior level leadership at the installation level to include General Officers and Garrison Commanders.
    • Possess or obtain National Agency Check with Inquiries (NACI) Tier 1 background investigation.
    • Must be able to operate general office equipment including but not limited to computer, phones and related media and information devices on most or all workdays.
    • Ability to communicate and interact with others, both in-person, by telephone or virtually to conduct business.
    • Ability to work under time pressure and rapidly for long periods to meet deadlines.
    • Good command of the English language which includes the ability to read, write, understand, and clearly and effectively communicate the language.
    • Organized and experienced multi-tasker.
    • Military Veterans and Spouses are encouraged to
    • .
    • Proficient in the use of Microsoft Office products.

    Details

    Employee Type
    Full-Time Regular
    Location
    Lawton OK

    Security Requirement
    Background Check ONLY
    Date Posted
    1/19/2024

  • Just Posted

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Distribution Center Manager
  • Brenntag
  • Duncan, OK FULL_TIME
  • DISTRIBUTION CENTER MANAGER Our team in Duncan currently has an opening for a Distribution Center Manager YOUR ROLE & RESPONSIBILITIES Provide leadership to deliver first class customer service. Maint...
  • 4 Days Ago

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Assistant Service Center Manager
  • Valvoline Inc.
  • Lawton, OK FULL_TIME
  • Geared for the Driven At Oklahoma Lube Associates, L.P., a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety c...
  • 27 Days Ago

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Service Center Manager
  • Valvoline Inc.
  • Lawton, OK FULL_TIME
  • Geared for the Driven At Oklahoma Lube Associates, L.P., a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety cu...
  • 1 Month Ago

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Assistant Financial Center Manager
  • Simmons Bank
  • Ardmore, OK FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.As an Assistant Financial Center Manager (AFCM), y...
  • 2 Months Ago

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Manager of Therapeutic Services
  • Southwestern Medical Center
  • Lawton, OK OTHER
  • Description POSITION SUMMARY: The Behavioral Health Manager of Therapeutic Services assists the Administrator of Behavioral Health in the oversight and management of the Units and works closely with t...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Lawton, OK area

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Slot Floor Cashier
  • Apache Casino Hotel
  • Lawton, OK
  • Full-Time/Part-Time Part-Time About the Organization The Fort Sill Apache Tribe has several organizations including: Apa...
  • 4/18/2024 12:00:00 AM

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Banquet Dishwasher
  • Apache Casino Hotel
  • Lawton, OK
  • Full-Time/Part-Time On-Call About the Organization The Fort Sill Apache Tribe has several organizations including: Apach...
  • 4/18/2024 12:00:00 AM

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Medical Equipment Branch Manager
  • Rotech
  • Lawton, OK
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 4/18/2024 12:00:00 AM

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Banquet Server
  • Apache Casino Hotel
  • Lawton, OK
  • Full-Time/Part-Time On-Call About the Organization The Fort Sill Apache Tribe has several organizations including: Apach...
  • 4/16/2024 12:00:00 AM

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Cage/Vault Cashier
  • Apache Casino Hotel
  • Lawton, OK
  • Full-Time/Part-Time Full-Time About the Organization The Fort Sill Apache Tribe has several organizations including: Apa...
  • 4/16/2024 12:00:00 AM

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Greeter
  • Walmart
  • Burkburnett, TX
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/14/2024 12:00:00 AM

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Team Member
  • Jo-Ann
  • Lawton, OK
  • **Summary** The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring...
  • 4/14/2024 12:00:00 AM

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Plasma Center Manager
  • Grifols
  • Lawton, OK
  • Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives ...
  • 3/25/2024 12:00:00 AM

Lawton is the fifth largest city in Oklahoma, located at 34°36′16″N 98°23′45″W / 34.60444°N 98.39583°W / 34.60444; -98.39583 (34.604444 N, 98.395833 W). The city has a total area of 75.1 sq mi (195 km2), all land. Lawton is located approximately 84 mi (135 km) southwest of Oklahoma City. Other surrounding cities include Wichita Falls about 47 mi (76 km) to the south, Duncan about 33 mi (53 km) to the east, and Altus about 56 mi (90 km) to the west. Lawton lies in an area typical of the Great Plains, with prairie, few trees, and flat topography with gently rolling hills. The region north of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$100,203 to $134,929
Lawton, Oklahoma area prices
were up 1.2% from a year ago

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