Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Superior Credit Union is hiring for a full-time Contact Center Representative at the Elida location.
Schedule: Monday-Friday,10:30A.M.-7:00P.M.
Pay: $16.71-$27.63/hour
The prime candidate will have extensive customer service experience and knowledge of banking products and services. Excellent organizational, problem solving, computer skills, communication skills, a willingness to learn, and being a team player are required.
Equal Opportunity Employer of Minorities/Females/Disabled/Veterans
Apply online at www.superiorcu.com under About/Careers.
Job Type: Full-time
Pay: $16.71 - $27.63 per hour
Physical setting:
Schedule:
Work Location: In person
0 Outbound Contact Center Manager jobs found in Lima, OH area