Outbound Contact Center Manager jobs in Miami, FL

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

I
Project Manager
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • KEY RESPONSIBILITIES

    • Lead the planning, execution, monitoring, and closing of multiple projects simultaneously, ensuring alignment with organizational goals and objectives.
    • Develop comprehensive project plans, including scope, schedule, budget, resources, risk management, and communication strategies.
    • Identify project milestones, deliverables, and dependencies, and establish clear metrics to measure progress and success.
    • Coordinate cross-functional teams and stakeholders, fostering a collaborative and inclusive project environment.
    • Communicate effectively with all stakeholders, providing regular updates on project status, risks, and issues, and proactively addressing concerns.
    • Manage project budgets, tracking expenses, and resource allocation to ensure optimal utilization and cost-effectiveness.
    • Mitigate project risks and obstacles through proactive problem-solving and decision-making, adapting strategies as needed to achieve project objectives.
    • Foster a culture of continuous improvement, implementing best practices, lessons learned, and feedback mechanisms to enhance project delivery processes.
    • Mentor and coach team members, providing guidance and support to develop their skills and capabilities in project management.
    • Represent the organization professionally in client meetings, conferences, and industry events, showcasing our expertise and commitment to excellence in project management.

    QUALIFICATIONS

    • Project Management Professional (PMP) certification or equivalent highly desirable.
    • Minimum of 7 years of experience in project management, with a proven track record of successfully delivering complex projects on time and within budget.
    • Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams to achieve outstanding results.
    • Strong analytical and problem-solving abilities, with a keen attention to detail and a focus on driving continuous improvement.
    • Proficiency in project management software and tools, such as Microsoft Project, Asana, or Jira.
    • Demonstrated ability to thrive in a fast-paced, dynamic environment, managing competing priorities and deadlines effectively.
    • Experience working in cross-functional and multicultural teams, with a global perspective on project management best practices.
    • Ability to adapt to changing priorities and navigate ambiguity.
    • Bachelor's degree in business administration, project management, engineering, or related field (Master's degree preferred).

     

    SALARY & BENEFITS

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. 

     

    Join our team and take your career to the next level as a world-class project manager, where your skills and expertise will make a significant impact on our organization's success. Apply now to be part of our exciting journey!

     

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

     

  • 1 Month Ago

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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervi...
  • 7 Days Ago

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Onsite - Call Center Supervisor - (#DEX)
  • Inktel Contact Center Solutions
  • Doral, FL FULL_TIME
  • We are seeking an onsite Supervisor. Key Information & Qualifications Hours of operation - 7am to 11pm - 7 days a week Working knowledge of call center KPI's and how to drive productivity through a te...
  • 3 Days Ago

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Contact center representative
  • Educational Federal Credit Union
  • Miami, FL FULL_TIME
  • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of c...
  • 19 Days Ago

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Contact center associate
  • Hershey Insurance Group
  • Miami, FL FULL_TIME
  • The primary duties of this position involve placing and receiving professional phone calls to support new business and client service initiatives. A key component of this position is projecting a frie...
  • 17 Days Ago

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Contact Center Representative I
  • EdFed
  • Miami, FL FULL_TIME
  • • Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of...
  • 28 Days Ago

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0 Outbound Contact Center Manager jobs found in Miami, FL area

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Call Center Manager
  • ProSolar Systems Caribbean
  • Fort Lauderdale, FL
  • Job Description Job Summary: Managing the call center operations on a day-to-day basis to ensure optimum performance and...
  • 3/29/2024 12:00:00 AM

T
Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/29/2024 12:00:00 AM

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Call Center Manager - Durable Goods & E-commerce
  • SW Corp
  • Miami, FL
  • Job Title: Call Center Manager - Durable Goods & E-commerce Company: SWCORP About Us: SWCORP is a leading manufacturer o...
  • 3/28/2024 12:00:00 AM

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Client Support Supervisor
  • Real Time Technologies, LLC
  • Miami, FL
  • Get to Know Us Better RT offers the most flexible cutting-edge Retail Management Solutions that encompass sales, invento...
  • 3/28/2024 12:00:00 AM

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Area Mgr Customer Experience
  • Waste Management, Inc.
  • Deerfield Beach, FL
  • ** Area Mgr Customer Experience** **** New Equal Opportunity Employer: Minority/Female/Disability/Veteran Waste Manageme...
  • 3/27/2024 12:00:00 AM

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SUPERVISOR - CUSTOMER CARE
  • Seminole Gaming
  • Fort Lauderdale, FL
  • Overview: The Team Leader is a key role within the Customer Care organization. The incumbent is directly responsible for...
  • 3/27/2024 12:00:00 AM

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SUPERVISOR - CUSTOMER CARE
  • Seminole Hard Rock Support Services
  • Fort Lauderdale, FL
  • Overview: The Team Leader is a key role within the Customer Care organization. The incumbent is directly responsible for...
  • 3/27/2024 12:00:00 AM

C
Customer Service Representative
  • credo law
  • Miami, FL
  • Job Description Job Description Job Title: Account Manager FLSA Status: Non-Exempt Reports to: Call Center Manager Hourl...
  • 3/26/2024 12:00:00 AM

Miami, officially the City of Miami, is the cultural, economic and financial center of South Florida. Miami is the seat of Miami-Dade County, the most populous county in Florida. The city covers an area of about 56.6 square miles (147 km2), between the Everglades to the west and Biscayne Bay on the east; with a 2017 estimated population of 463,347, Miami is the sixth most densely populated major city in the United States. The Miami metropolitan area is home to 6.1 million people and the seventh-largest metropolitan area in the nation. Miami's metro area is the second-most populous metropolis i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$113,951 to $153,437
Miami, Florida area prices
were up 2.9% from a year ago

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