Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.
Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.
This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Requirements
Job Type: Full-time
Salary: $18.25/ hour- $19.25/ hour
Work location: In person
Schedule:
Monday 8:30am- 6pm
Tuesday 8:30am- 6pm
Wednesday 8:30am- 6pm
Thursday 8:30am- 5pm
Friday OFF
Saturday 8:45am- 1:00pm
Benefits:
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0 Outbound Contact Center Manager jobs found in Nassau, NY area