Outbound Contact Center Manager jobs in Rock Hill, SC

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Jackson Hewitt - 3533
  • Rock Hill, SC PART_TIME
  • At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.

    Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

    What you'll do here:
    • Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. 
    • Present a professional, courteous, and confident demeanor via verbal and/or written communications.
    • Take ownership in assisting, researching, resolving, or escalating customer issues. 
    • Respond to customer queries in a timely and accurate way, via phone, email, or chat.
    • Diligently and accurately document customer records and cases. 
    • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. 
    • Make sales or recommendations for products or services that may better suit client needs. 
    • Utilize software, databases, scripts, and tools appropriately. 
    • Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion. 
    Skills you'll bring for success:
    • 1 - 3 years previous call center experience
    • High School Diploma/GED or equivalent related business experience preferred
    • Strong written and verbal communication skills
    • Great active listening skills
    • Exceptional interpersonal and rapport building skills
    • Patient and empathetic attitude
    • Strong time management and organizational skills
    • Comfortable working in a fast-paced environment
    • Computer literacy, ability to learn new technologies
    • Phone skills, including familiarity with complex or multi-line phone systems
    • Ability to learn in-depth knowledge of JH’s products and/or services
  • 27 Days Ago

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Outbound Call Center Representative
  • RockBox Fitness
  • Rock Hill, SC PART_TIME
  • Position Overview: We are seeking motivated and energetic individuals to join our team as Outbound Call Center Associate. In this role, you will be responsible for reaching out to leads and prospects ...
  • 2 Days Ago

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Site Manager
  • Site Manager
  • Rock Hill, SC FULL_TIME
  • RICOH IS LOOKING FOR A SITE MANAGER IN ROCK HILL! We are seeking a highly motivated and experienced Site Manager to oversee the operations of our property. As a Site Manager, you will be responsible f...
  • 9 Days Ago

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Center Manager
  • Kumon Math and Reading Center of INDIAN LAND
  • Fort Mill, SC FULL_TIME
  • Kumon Math And Reading Center Of Indian Land, SC is looking for one Center Manager to join our strong team. We are located on 8177 Charlotte Hwy, Indian Land, SC. 29707. Our ideal candidate is a self-...
  • 23 Days Ago

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Logistics & Build Center Manager
  • IntelliSite
  • Fort Mill, SC FULL_TIME
  • We are currently seeking a Logistics & Build Center Manager to join our #OneTeam in our Fort Mill, SC location. Epic IO Technologies is an international technology-focused company providing the most i...
  • Just Posted

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Single Point of Contact - SPOC
  • RoundPoint Mortgage Servicing LLC
  • Fort Mill, SC FULL_TIME
  • Position Overview: The Single Point of Contact is responsible for ensuring the best execution on every asset in their assigned investor's portfolio. Working Relationships: The Single Point of Contact ...
  • 1 Day Ago

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0 Outbound Contact Center Manager jobs found in Rock Hill, SC area

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Customer Service Representative
  • Unique Loom LLC
  • Fort Mill, SC
  • Customer Service Representative Description We are actively seeking experienced and passionate Customer Service Represen...
  • 3/28/2024 12:00:00 AM

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Service Advisor - Cadillac of South Charlotte
  • Sonic Automotive
  • Pineville, NC
  • Company Description At Cadillac of South Charlotte, a Sonic Automotive family dealership, you'll find the opportunities,...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Gastonia, NC
  • Pratt Industries Inc
  • Gastonia, NC
  • **Customer Service Representative - Gastonia, NC** CAROUSEL_PARAGRAPH * Gastonia, North Carolina * Customer Service * 50...
  • 3/27/2024 12:00:00 AM

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Stratascale Client Advisor - Charlotte
  • Stratascale
  • Charlotte, NC
  • Job Summary: The Client Advisor will focus on developing new business with existing customers and acquiring new customer...
  • 3/26/2024 12:00:00 AM

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Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Gastonia, NC
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 3/25/2024 12:00:00 AM

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CLIENT SERVICE REP
  • Baxter Veterinary Clinic
  • Fort Mill, SC
  • Job Description Job Description JOB DESCRIPTION Client Service Representative (CSR) REPORTS TO: Hospital Owner, Hospital...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Now Hiring
  • New Age Marketing, Inc.
  • Charlotte, NC
  • Company Description New Age Marketing Inc, is an expanding firm that specializes in direct marketing and inside sales fo...
  • 3/24/2024 12:00:00 AM

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Safe Alliance - Part-Time Client Care Specialist (Shelter)
  • Ascend Nonprofit Solutions
  • Charlotte, NC
  • JOB PURPOSE The Client Care Specialist is a Part-Time position (Saturday - Sunday. working around 20 hours per week). Th...
  • 3/24/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$115,570 to $155,617
Rock Hill, South Carolina area prices
were up 1.5% from a year ago

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