Outbound Contact Center Manager jobs in Saint Petersburg, FL
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- TCS Tech
-
Pinellas Park, FL
FULL_TIME
-
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - St. Petersburg, FL
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
- 21 Days Ago
- Veterans Health Administration
-
Bay, FL
FULL_TIME
- Come be a part of the VISN 8 Clinical Contact Center/Clinical Resource Hub (CCC/CRH)-the first of its kind in VA providing Veterans 24/7/365 access to virtual care and services! Our Best Place to Work...
- 8 Days Ago
- Miami Beach Medical Group
-
Pinellas Park, FL
FULL_TIME
- To manage and supervise the operational and administrative functions, activities, and projects of a clinical care delivery center. Responsibilities include the managing, planning and coordinating of t...
- 9 Days Ago
- GREASE MONKEY INTERNATIONAL
-
Pinellas Park, FL
OTHER
- Job Details Job Location: Insta Quick 8112 - Pinellas Park, FL Position Type: Full Time Salary Range: Undisclosed Job Category: Retail DescriptionWere seeking an exceptional Center Manager for our GMI...
- Just Posted
- PNC
-
Saint Petersburg, FL
FULL_TIME
- Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
- 3 Days Ago
- St. Vincent de Paul CARES
-
Petersburg, FL
FULL_TIME
- MISSION STATEMENT:To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity. SUMMARY: The Manager is responsible to assis...
- 14 Days Ago
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0 Outbound Contact Center Manager jobs found in Saint Petersburg, FL area
- UDR
-
Saint Petersburg, FL
- UDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team at Inlet Bay at Gatewa...
- 4/24/2024 12:00:00 AM
- 5 Star Staffing Solutions
-
Pinellas Park, FL
- Job Description Job Description Excellent opportunity in Saint Petersburg, Apply now and be part of the next class start...
- 4/23/2024 12:00:00 AM
- Epsilon
-
St. Petersburg, FL
- Job Description Company Description: Epsilon is the leader in outcome-based marketing. We enable marketing that's built ...
- 4/22/2024 12:00:00 AM
- ValorVIP
-
Tampa, FL
- POSITION OVERVIEW: We are looking for Bilingual Customer Service Representatives to support inbound calls and walk-up cu...
- 4/22/2024 12:00:00 AM
- Medicalrecruiting.com
-
Saint Petersburg, FL
- Job Description Job Description Call Center Manager - LASIK Eye Center - St. Petersburg, FL Our ophthalmology practice s...
- 4/21/2024 12:00:00 AM
- Epsilon
-
St. Petersburg, FL
- Job Description About this Role Our company is looking for an Associate Client Solutions Manager to help us develop winn...
- 4/20/2024 12:00:00 AM
- MCI Military Recruitment
-
Tampa, FL
- POSITION OVERVIEW: BILINGUAL INBOUND CUSTOMER SERVICES REPRESENTATIVES SUPPORTING TOLLING OPERATIONS We are looking for ...
- 4/20/2024 12:00:00 AM
- MCI Jobs
-
Tampa, FL
- POSITION OVERVIEW: BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center represen...
- 4/20/2024 12:00:00 AM
About Saint Petersburg, Florida
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