Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you a professional Ophthalmic Technician who is looking for a challenge and an exciting career to learn and grow?! If you thrive in a fast-paced environment and want to make a difference, come join the Vision Innovation Partners Team!
Join our team as a Contact Lens Technician and you'll be at the forefront of providing quality patient care! To be successful in this role, you'll need excellent interpersonal and communication skills, plus a desire and ability to combine on-the-job training with a company provided classroom experience. You'll get the support you need to start your career with us!
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0 Outbound Contact Center Manager jobs found in Scranton, PA area