Outbound Contact Center Manager jobs in Springfield, MO

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact center
  • TEKsystems
  • Springfield, MO FULL_TIME
  • Job Description :

    Fast paced call center environment, responsible for scheduling patient appointments and taking patient messages for Clinics.

    Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.

    Candidates are able to work remotely after training

    • 1 year of customer service experience
    • 6 months of experience in a role where a computer was used on a daily basis
    • Education : High School Diploma or Equivalent
    • Must meet hospital vaccination requirement

    Hours

    Monday - Friday - Shift Between the Hours of 7AM - 7PM (8-Hour Shift / 40 Hour Work Week)

    Potential for some Saturdays - 8am-12pm

    This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume !

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 24 Days Ago

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Contact center
  • Mercy
  • Joplin, MO FULL_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 1 Month Ago

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Contact center specialist
  • Simmons bank
  • Spring, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Do you like helping people achi...
  • 24 Days Ago

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Senior Avaya Contact Center Engineer
  • Jobs for Humanity
  • Springfield, MO FULL_TIME
  • Job Description At Edward Jones, we are here to help people achieve their long-term financial goals. We have over 15,000 branch offices across the country, close to where our clients live and work. Ou...
  • 14 Days Ago

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Customer Contact Center Specialist I - Bilingual (Spanish)
  • Simmons Bank
  • Springfield, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • Just Posted

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Manager
  • Subway Manager
  • California, MO FULL_TIME
  • Responsibilities: Monitor and manage the business. Calculate and ensure the accuracy of financial records. Manage and supervise workers. Be able to make labor and food cost,schedule work hours,weekly ...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Springfield, MO area

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Patient Service Representative - Onsite Hospital Medicaid Eligibility - Part - Time
  • Centauri Health Solutions, Inc.
  • Springfield, MO
  • **Patient Service Representative - Onsite Hospital Medicaid Eligibility - Part - Time** Springfield, MO, USA Req #227 Tu...
  • 3/29/2024 12:00:00 AM

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Field Sales and Marketing Specialist
  • Techtronic Industries - TTI
  • Springfield, MO
  • About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to...
  • 3/29/2024 12:00:00 AM

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Gastroenterologist - Work in Poplar Bluff, MO
  • Veterans Health Administration
  • Springfield, MO
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/29/2024 12:00:00 AM

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Dentist - Work in Poplar Bluff, MO
  • Veterans Health Administration
  • Springfield, MO
  • Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement ...
  • 3/29/2024 12:00:00 AM

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Payroll Customer Service Representative
  • The Payroll Company
  • Springfield, MO
  • * Springfield, MO, USA * Full Time *Full benefits package including medical, dental, vision, life, 401k, PTO, profession...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Springfield, MO
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Springfield, MO
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/27/2024 12:00:00 AM

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MyWebsite Customer Service Representative
  • IONOS Inc.
  • Springfield, MO
  • * Customer Service * Springfield, MO, USA * Base + Commission * Full Time *Benefits Eligible* * Do **YOU** * Do **YOU** ...
  • 3/26/2024 12:00:00 AM

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$109,758 to $147,791
Springfield, Missouri area prices
were up 1.3% from a year ago

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