Outbound Contact Center Manager jobs in Virginia Beach, VA

*This role will be based in Hampton, Virginia*

As a Climate Remediation Rental Manager, you will be responsible for overseeing the rental operations and management of climate remediation equipment. This includes coordinating with clients, managing inventory, scheduling deliveries and pickups, providing technical support, and ensuring customer satisfaction. You will also be responsible for maintaining records, managing billing and payments, and coordinating with internal and external stakeholders to ensure smooth operations and compliance with company policies and procedures.

Rental Operations Management: Oversee day-to-day rental operations of climate remediation equipment, including coordinating with clients to schedule equipment rentals, managing inventory levels, and coordinating deliveries and pickups of equipment.

Customer Support: Provide technical support and assistance to clients during the rental process, including troubleshooting equipment issues, providing guidance on equipment operation, and resolving customer inquiries or complaints in a timely and professional manner.

Inventory Management: Maintain accurate records of equipment inventory, including tracking equipment availability, conducting regular equipment inspections and maintenance, and coordinating with procurement and logistics teams to ensure timely replenishment of inventory.

Billing and Payments: Manage rental billing and payment processes, including preparing and sending invoices, tracking payments, and resolving billing discrepancies or issues.

Compliance and Reporting: Ensure compliance with company policies, procedures, and safety guidelines, and maintain accurate records of rental activities, including generating reports, maintaining documentation, and providing regular updates to management.

Relationship Management: Build and maintain strong relationships with clients, vendors, and internal stakeholders, including providing exceptional customer service, addressing client needs, and resolving any issues or concerns that may arise during the rental process.

Equipment Maintenance and Repair: Coordinate equipment maintenance and repair activities, including scheduling routine maintenance, coordinating repairs with vendors or technicians, and ensuring that equipment is in proper working condition at all times.

Training and Development: Stay updated on the latest developments in climate remediation technology and equipment, and provide training and guidance to clients and staff on equipment operation, safety protocols, and best practices.

$55,000/annually to $65,000/annually with a bonus opportunity