Outbound Contact Center Supervisor jobs in Alamogordo, NM

Wraparound Supervisor/Coach

COME JOIN OUR TEAM!

Do you want to lead a team that helps struggling youth and families realize their vision and increase their autonomy from formal systems like CYFD and Juvenile Justice?

La Casa Community Behavioral Health Center (LCCBH) is looking for High Fidelity Wraparound Supervisor. Using NM High-Fidelity Wraparound (NMHFW) values, principles and practices, the Wraparound Supervisor leads a team of Wraparound Facilitators and Family Peer Support Workers. This position carries a dual role of supervision and coaching. Supervision entails managing the team according to LCCBH agency expectations and supporting the team so that they have the resources to implement the MNHFW model to high fidelity. Coaching includes, guiding and supporting Wraparound facilitators in the practice of implementing the NMHFW model with enrolled youth.

Do you want to get trained on-the- job to utilize a nationally proven approach of intensive care coordination through team-based, strengths-based methods?

If you are not familiar with NM High-Fidelity Wraparound Model, you will be enrolled into state training to learn all about NMHFW facilitation and coaching. You will learn from nationally recognized subject matter experts all about the unique effectiveness of the NMHFW model. While in training you will carry a caseload and be supervised by a NMHFW state Master Coach who will support you as you work toward getting your Coaching certification.

The following essential skills are required: Supervisory skills, engagement skills, planning skills, implementation skills, transition skills, and other essential skills to develop the trust and respect of your team, youth and families served.

Education and Experience Requirements:

• Bachelor’s degree in social services, human services, or equivalent field

or

Masters’s degree in social services, human services, or equivalent field.

· With a bachelor’s degree a minimum of four (4) years’ experience, working with the target population and/or High-Fidelity Wraparound program. Lived experience can count for two (2) of the four (4) years required.

Or

With a master’s degree a minimum of two (2) years’ experience, working with the target population and/or High-Fidelity Wraparound program. Lived experience can count for one (1) of the two (2) years required.

• Certified Facilitator in Training or eligible to become a Certified Facilitator in Training.
• Eligible to become Certified Coach or in the Coach In Training (CIT) program currently
• Supervisory/management experience preferred.

Responsibilities:

• Participate in the hiring and training of service providers including Wraparound Facilitators and Family Peer Support Workers
• Supervise no more than 8 family peer support works and HFW facilitators combined.
• Ensure that facilitators have no more than 10 clients on their caseload.
• Ensure that all families enrolled are reviewed at least twice a month.
• Ensure that facilitators enter all their wraparound encounters on behalf of their clients in progress notes or other required forms.
• Carry a caseload of youth until you have a team of 4 or more facilitators.
• Be the back-up support for clients when facilitators are on sick leave, FMLA, or other long absences.
• Help engage new clients prior to clinical intakes.
• Utilize all NMHFW forms, tools, documentation, and protocols.
• Complete CIT training and pass exam and maintain coaching certification.
• Complete training and certification required for administration of tools required through grants, regulations, and agency procedure.
• Serve as the Wraparound Coach for new facilitator staff development.
• Maintain coaching documentation log indicating frequency
• Be the advocate for staff who are struggling with relationships with CYFD, RTCs, hospitals, Juvenile Justice or other outside agencies.
• Assist in the collaboration and training of outside referral sources on High Fidelity Wraparound.
• Supervisor will provide at least weekly one-hour individual coaching/supervision for each staff and weekly one-hour small team meetings
• Manage and participate in the on-call coverage for after-hours crisis calls.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Roswell, NM 88201: Relocate before starting work (Required)

Work Location: In person