Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Full Smile Management is seeking motivated and detail-oriented Contact Center Representatives.
Join our team and grow your career with a company who encourages creativity and diversity, and provides endless opportunities for personal growth and professional advancement.
Job Summary: The Contact Center Representative is responsible for taking calls from new patients and answering any questions or concerns they may have. Key responsibilities include interacting with patients to gather required information in preparation for the new patient’s appointment. This position is located within the clinic and will occasionally be patient facing.
Preferred Qualifications and Abilities:
Physical Requirements:
Job Type: Full-time
Benefits:
Schedule:
Experience:
Language:
Work Location: In person
Clear All
0 Outbound Contact Center Supervisor jobs found in Amarillo, TX area