Outbound Contact Center Supervisor jobs in Atlanta, GA

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Outbound Contact Center Supervisor jobs

E
Clinical Contact Center Supervisor Evenings 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023

    Full-Time: Remote/Work from home 
    • Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gaps.  
    • 40 hours/week 
    • Must be able to commit to a 6-8 week (40 hrs/week) training period, Mon-Fri 8:30-5pm EST 
    • Credentials: minimum provisionally licensed (LMSW, LAPC, LAMFT…) 
    • Proof of COVID-19 vaccination is required before employment, except in case of approved exception. This policy applies to remote workers.  
    • Must be able to pass a Drug Test 
    • Benefits: Medical, Dental, Sick, Vacation, etc. Clinical supervision may be available for Georgia applicants.  
    Skills and Abilities:  
    • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Adapts easily to change and to shifting priorities. 
    • Knowledge of management principles and familiarity with company products, services, and policies. 
    • Strong coaching and leadership skills, ability to motivate employees. 
    • Decisiveness and attention to detail. Efficient and multitasker.  
    • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. 
    • Excellent inter-personal communication, relationship building, and consultative skills. 
    • Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal).  
    • Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently. 
    • Ability to offer telephonic support for clinically appropriate concerns in addition to crisis intervention when needed.  
    • Responds, answers, or directs information requests on a variety of topics. 
    • Proactively identifies solutions that enhance team performance and improves member retention and relations. 
    As a Contact Center Supervisor, the essential Job Duties include, but are not limited to:  
    • Leading the contact center’s Member Care Specialists as they provide support for members.  Answering Member Care Specialist’s questions, guiding them through difficult calls or issues, diffusing distressed members, or serve as point of escalation for issues requiring additional expertise, or discernment in order to resolve complex Members’ issues. 
    • Asking questions to better understand the calls Member Care Specialists are receiving, educating, and coaching the team regarding processes and practices, and explain expectations to employees. 
    • Assisting other management team members in identifying trends and establishing call center goals.  Call Center goals may include Service Levels, Abandonment rate, Average Speed of Answer and resolution rate. 
    • Ensuring staff members are achieving desired service levels by offering individualized coaching, executing recommended solutions  and taking corrective action, as needed. 
    • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. 
    Additional clinical job duties include but are not limited to: 
    • Respond to calls, texts, chats, and other forms of contact within a timely manner in adherence to company service standards.  
    •  Screening and discerning urgency regarding management requests for organizational services and escalating to the corresponding department. 
    • Assess for and meet the needs of new EAP or SAP members through clinical interviews using an abridged version of a bio-psycho-social assessment which includes: 
    • Evaluating the acuity and clinical urgency of members and intervenes in crises, as needed.  
    • Helping members identify personal, familial, and occupational problems that are currently or potentially impacting functioning, work performance, quality of life, and/or wellbeing. 
    • Assessing and enhancing member’s readiness for change using motivational counseling principles and techniques.  
    • Conducting substance abuse assessments to determine appropriate levels of care and ensures timely referrals to medical, detoxification, or other treatment resources as needed.  
    • Assessing for child and elder abuse or neglect and takes appropriate steps to ensure safety.  
    • Offering coping skills, problem-solving, and psychoeducation for members looking for immediate counseling support. 
    • Discerning if the services offered by Espyr are applicable for the member and, if not, appropriately connecting the member to the suitable level of care and resources.  
    • Engaging in case consultations with peers and supervisors as needed or directed. 
    • Assisting with coordination of member appointments to ensure timely connection to services in accordance with company standards.  
    • Conducting follow-up activities with members to ensure timely appointments and follow through on referrals, client stability and wellbeing, problem resolution, occupational functioning, satisfaction, and progress in counseling.  
    • Handling member escalations from internal and external parties that require additional assessment, crisis intervention, and immediate support. 
    · Assisting with case audits and corrections to ensure accuracy for client reporting.  
    • Resolves service issues using independent judgment in conjunction with established procedures by determining the cause of the problem; selects and explains the best solution to solve the problem; expedites correction or adjustment; following up to ensure resolution. 
    · Complying with all clinical and professional protocols, processes, and policies. 
  • 2 Days Ago
Apply this Job
E
Clinical Contact Center Supervisor (Evenings) 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023Full-Time: Remote/Work from home Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gap...
  • 2 Days Ago
Apply this Job
E
Clinical Supervisor, Contact Center (Evenings) 03272023
  • Espyr
  • Marietta, GA FULL_TIME
  • Clinical Contact Center Supervisor 03272023Full-Time: Remote/Work from home Schedule: Monday-Friday, assigned 8 hour shift between 12pm-12am EST including possible weekends and holidays to fill in gap...
  • 2 Days Ago
Apply this Job
N
Contact Center Agent
  • NewPoint Media Group, LLC
  • Lawrenceville, GA FULL_TIME
  • Company DescriptionWe combine print, web, mobile, social, direct mail, and email into fully integrated and customized plans to deliver the highest return on investment to our clients. Our affiliated c...
  • 1 Month Ago
Apply this Job
A
Contact Center Rep
  • ASSOCIATED CREDIT UNION
  • Norcross, GA FULL_TIME
  • Contact Center Representative I Position Description Department: Contact Center Reports to: Lead, Supervisor, AVP, Contact CenterSupervises: NoneSkill Levels: Level I, Level II Position Purpose The pr...
  • 1 Month Ago
Apply this Job
I
Outbound Call Center Agent
  • ImageLink
  • Monroe, GA FULL_TIME
  • We are hiring a full time employee to work 9am to 5pm Monday - Friday. The person who fills this position will be contacting law firms and attorney offices by phone and email to check on the status of...
  • 1 Day Ago
Apply this Job
View All Outbound Contact Center Supervisor Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Outbound Contact Center Supervisor jobs found in Atlanta, GA area

C
Senior Director of Support Services
  • Cortland
  • Atlanta, GA
  • At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective,...
  • 4/18/2024 12:00:00 AM
Apply this job
R
$80K-$100K Remote Contact Center National Sales Manager (Insurance)
  • RemX The Workforce Experts
  • Atlanta, GA
  • Job Description Job Description RemX is seeking a Contact Center National Sales Manager for our client. In this role you...
  • 4/18/2024 12:00:00 AM
Apply this job
G
Director Payroll Services
  • Genuine Parts Company
  • Atlanta, GA
  • POSITION TITLE - Director, Payroll Services REPORTING RELATIONSHIP - This role reports to GPCs Senior Director, Global P...
  • 4/18/2024 12:00:00 AM
Apply this job
B
Client Advisor
  • Byredo
  • Atlanta, GA
  • BYREDO is seeking a full time client advisor to drives sales & service by providing an exceptional client experience, en...
  • 4/18/2024 12:00:00 AM
Apply this job
B
Client Advisor
  • BYREDO
  • Atlanta, GA
  • BYREDO is seeking a full time client advisor to drives sales & service by providing an exceptional client experience, en...
  • 4/17/2024 12:00:00 AM
Apply this job
C
Senior Commercial Relationship Manager
  • Citizens Trust Bank
  • Atlanta, GA
  • Job Description Job Description Celebrating over 100 years in the community, Citizens Trust Bank remains committed to pr...
  • 4/17/2024 12:00:00 AM
Apply this job
G
Director Payroll Services
  • Genuine Parts Company
  • Atlanta, GA
  • POSITION TITLE - Director, Payroll Services REPORTING RELATIONSHIP - This role reports to GPC’s Senior Director, Global ...
  • 4/16/2024 12:00:00 AM
Apply this job
C
Bilingual Customer Service Representative
  • Credit Acceptance Corporation
  • Atlanta, GA
  • Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple cate...
  • 4/16/2024 12:00:00 AM
Apply this job
View All Outbound Contact Center Supervisor Jobs

About Atlanta, Georgia

Atlanta (/ætˈlæntə/) is the capital of, and the most populous city in, the U.S. state of Georgia. With an estimated 2017 population of 486,290, it is also the 38th most-populous city in the United States. The city serves as the cultural and economic center of the Atlanta metropolitan area, home to 5.8 million people and the ninth-largest metropolitan area in the nation. Atlanta is the seat of Fulton County, the most populous county in Georgia. A small portion of the city extends eastward into neighboring DeKalb County. Atlanta was originally founded as the terminating stop of a major state-sp...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$39,816 to $60,703
Atlanta, Georgia area prices
were up 1.4% from a year ago
View detail

What does an Outbound Contact Center Supervisor do?

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020