Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Who We Are
RBDH is a multi-unit Dogtopia Franchisee throughout the East Coast.
We currently operate a portfolio of 29 doggie daycares from Boston to Raleigh,
with an aggressive growth plan to double our store count over the next 18-24
months. Our HQ, conveniently located in Shelton CT, supports a team
of 500 employees and 20,000 pet parents, who are equally committed to
providing our 24,000 dogs and counting with the Most Exciting Day Ever.
Core Values
Results : Measures our performance and drives our decisions.
Excellence : In everything we do, every day. Lead by example.
Determination : Failure is not an option.
Best-in-class : People and process. Always seeking a better way.
Adaptable : Conditions will change and so must we.
Responsibility : The safety and well-being of our pups and our people is paramount.
Next Level : Build to scale. Everything we do is with 100 locations in mind.
About the Role :
Requirements and skills
Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.
Last updated : 2024-03-26
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