Outbound Contact Center Supervisor jobs in Caldwell, ID
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
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Boise, ID
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 8 Days Ago
Member Contact Center Agent
- Idaho Central Credit Union
-
Meridian, ID
OTHER
- Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
- 11 Days Ago
Contact Center Agent - Remote/Office
- GTL Logistics Inc
-
Meridian, ID
FULL_TIME
- We are seeking a dedicated and enthusiastic individual to join our team as a Contact Center Agent. As a Contact Center Agent, you will be responsible for providing exceptional customer service and res...
- 9 Days Ago
DMV Customer Contact Center Technical Records Specialist 2
- State of Idaho
-
Boise, ID
FULL_TIME
- Description NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma accou...
- 2 Months Ago
Adult Crisis Center Program Supervisor
- Pathways of Idaho
-
Caldwell, ID
FULL_TIME
- Crisis Center Program Supervisor At Pathways, one of the nation’s largest providers of accessible mental health services, we offer exceptional benefits, support, and training! We realize that your gro...
- 5 Days Ago
Maintenance Supervisor | Meritage West
- Avenue5 Residential, LLC Career Center
-
Boise, ID
FULL_TIME
- Avenue5 is growing, and we are in search of a maintenance supervisor to join our dynamic team of Fivers! About Us We are a vibrant third-party multifamily property management firm with locations acros...
- 1 Month Ago
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0 Outbound Contact Center Supervisor jobs found in Caldwell, ID area
Senior Vice President, Relationship Manager
- Idaho Trust Bank
-
Boise, ID
- WHY WORK WITH US Idaho Trust Bank, headquartered in beautiful Boise, Idaho, is listed as one of America’s Best Business ...
- 4/18/2024 12:00:00 AM
Customer Care Coordinator
- Hubble Homes, LLC
-
Meridian, ID
- About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
- 4/18/2024 12:00:00 AM
Admissions Coordinator
- Cascadia Healthcare
-
Caldwell, ID
- Position Summary: § Fulfills a proactive, take-charge role in the facility's stand up meetings. Communicates weekly with...
- 4/18/2024 12:00:00 AM
Receptionist - Assisted Living
- Prestige Assisted Living at Autumn Wind
-
Caldwell, ID
- Position Details Salary: 13.85 - 19.50 Hourly What does the Receptionist- Assisted Living do? In this entry-level role, ...
- 4/18/2024 12:00:00 AM
Personal Care Attendant (PCA) Caregiver - NOC Shif
- Idaho State Job Bank
-
Caldwell, ID
- Personal Care Attendant (PCA) Caregiver - NOC Shif at Prestige Care, Inc. in Caldwell, Idaho, United States Job Descript...
- 4/18/2024 12:00:00 AM
Customer Care Coordinator
- Hubble Homes Llc
-
Meridian, ID
- About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
- 4/16/2024 12:00:00 AM
Customer Service Representative
- Mom's Meals
-
Boise, ID
- Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-gr...
- 4/16/2024 12:00:00 AM
US - Customer Solutions Rep IV - US4
- Experis
-
Boise, ID
- This is Gayatri, Senior Recruiter at Experis IT Manpower Group. Our client, leading Semiconductor manufacturing industry...
- 4/15/2024 12:00:00 AM
About Caldwell, Idaho
Caldwell (locally /ˈkɑːlwɛl/) is a city in and the county seat of Canyon County, Idaho, United States. The population was 46,237 at the 2010 census.
Caldwell is considered part of the Boise metropolitan area. Caldwell is the location of the College of Idaho and College of Western Idaho.
Caldwell is located at 43°39′30″N 116°40′49″W / 43.65833°N 116.68028°W / 43.65833; -116.68028 (43.658239, -116.680390).
According to the United States Census Bureau, the city has a total area of 22.11 square miles (57.26 km2), of which, 22.06 square miles (57.14 km2) is land and 0.05 square miles (0.13 km2)...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,376 to $56,983
Caldwell, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020