Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
POSITION TITLE: Nurse Supervisor
REPORTS TO: Assistant Director of Nursing
DEPARTMENT: Nursing
The primary purpose of your job description is to supervise the day-to-day nursing activities of the facility. Such supervision must be in accordance with current federal, state, and local standards, guidelines and regulations that govern our facility, and as may be required by the Director of Nursing Services, to ensure that every effort possible is made to provide quality of care and quality of life services to our residents.
KEY RESPONSIBILITIES:
Direct, evaluate and supervise all resident care and initiate corrective action.
Make daily resident rounds and report status of nursing care to the Assistant/ Director of Nursing Service.
Assist with analysis of incident and accident investigation reports to determine cause(s) and implement corrective action(s) when appropriate.
Monitor central supply ordering for the nursing department.
Make written and oral reports/recommendations to the Assistant Director of Nursing as necessary/required, concerning the operation of the nursing department.
Assist in developing methods for coordinating nursing services with other resident services to ensure the continuity of the residents' total plan of care.
Participate in facility surveys (inspections) made by authorized government agencies as requested by the Administrator or Director of Nursing.
Admit, transfer and discharge residents as required.
Complete accident/incident reports as necessary and conduct the nurse.
Assessment of any resident involved in an incident/accident requiring intervention and direction of the plan of care.
Reviews the twenty-four (24-Hr) report to ensure accuracy of information and follow-up on identified issues and concerns.
Participate in the Performance Improvement in cooperation with the Administrator and Interdisciplinary Team members as assigned.
Serve on, participate in, and attend various other committees of the facility as required, and as appointed by the Director of Nursing.
Ensure that rooms are ready for new admissions.
Make rounds with physicians as necessary.
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