Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Biweekly Pay Rates: AA: $1905.64; BA: $1996.39
Benefits:
Center Supervisor
We are looking to hire a dedicated and experienced Center Supervisor to oversee the day-to-day activities of our Head Start centers and ensure that local, state, and federal childcare requirements are met. The responsibilities of the Supervisor include communicating with parents, the community, and supervision and monitoring of all Head Start staff working at the assigned center(s). As a minimum requirement, applicant must have a current CDA credential with at least two years of experience working with young children and families and the ability to meet the state requirement(s) for “site director”. Associate degree or higher in early childhood education, child development, or other related education or human service degree with experience working with young children preferred. One-year supervisory experience preferred. Some experience in financial management and budgeting preferred. Previous Head Start/Early Head Start experience preferred.
To find out more, please visit: https://tinyurl.com/VIF-Apply-here
CDI Head Start is an equal opportunity employer. Applicants are considered without regard to race, color, religion, sex, age, disability, or any other legally protected status.
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0 Outbound Contact Center Supervisor jobs found in Champaign, IL area