Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Grow your career with us!
This could be a good fit for you - and for us!
LYP Health Management (Love Your Patient) frees up physicians to focus on patient care. We put our best effort forth every day because we believe in better. We believe in creating a better patient healthcare experience. We believe in helping our clients run a better, more efficient practice. We believe in helping employees create a better future for themselves and their families.
As a Contact Center Supervisor at LYP you will be helping to improve the healthcare journey for patients. LYP Contact Center Supervisors organizes and directs the day-to-day activities related to the LYP Contact Center. Responsible for managing, training and guiding Patient Care Associates in performing their duties. Provides support, reports & resolves problems and complaints. Monitors Patient Care Associates and their performance, both in person and virtually.
We are the first point of contact a patient has with their provider. Many of the practices that we work with are providing care for critically ill patients. We focus on quality over quantity. We want to ensure that all patients we speak with receive excellent service. We use a guided computer-based workflow that directs associates through the collection of information necessary for better patient care.
Important Attributes for a Contact Center Supervisor
And of course, your skills & proficiencies! This should include:
As a Contact Center Supervisor, we’re counting on you to:
Why would You want to work with Us?
Being part of the LYP team means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working with LYP provides the best of both worlds – the small team feel and client interactions with our various healthcare providers. We have a variety of schedules available to fit your schedule needs.
Benefits of working at Love Your Patient:
Top Reasons our Employees Love Being Part of the LYP Family:
Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be the best version of themselves. Interested applicants should click to submit their resume and application above.
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