Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Primary Purpose:
The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products, services and programs as well as communicating effectively with team members within the Contact Center and throughout the company.
Essential Functions and Responsibilities:
a. Regularly assist customers at all customer levels by processing orders, answering technical questions and solving customer issues that may be received by telephone, email, the company website, the company voice mail and social media sites.
b. Regularly read Company reviews and contact customers by telephone, email or social media sites regarding orders and/or issues.
c. Process customer requests, order changes, tracers and replacement orders.
d. File claims for damaged or lost packages with shipping vendors.
e. Regularly follow proper procedures for up/cross selling, participate in sales contests and reach goals set by Contact Center Manager.
f. Provide timely feedback to the Contact Center Manager regarding service failures or customer concerns.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person
Clear All
0 Outbound Contact Center Supervisor jobs found in Columbus, OH area