Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Description
* UP TO $5,000 SIGN ON BONUS * EXCELLENT BENEFITS * ELIGIBLE FOR AETNA HEALTH INSURANCE 1ST OF THE MONTH AFTER HIRE DATE *
* Covid-19 vaccinations are encouraged but NOT MANDATED; we continue to offer COVID-19 vaccination based on eligibility guidance from CDC .
RN SUPERVISOR SUMMARY:
Putnam Nursing & Rehabilitation Center, located in Putnam County, New York, has been trusted by families to care for their loved ones. We have maintained the highest regard for our mission to provide high quality care to all individuals with respect and compassion through an interdisciplinary approach that focuses on personalized goals in achieving maximum potential and quality of life. You will work alongside fellow caregivers to provide high quality patient care.
Requirements
We are an equal opportunity employer, celebrate diversity, & are committed to creating an inclusive work environment for all!
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