Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Position Opening: IDEA/GCSD – Contact Teacher (Region F - Fairbanks)
Start Date: July 1, 2024
Qualifications:
1. Bachelor’s Degree in Education required; Master’s Degree preferred
2. Alaska teacher certificate required
3. Six years of experience in education preferred
4. Cultural awareness, sensitivity, and knowledge of the cultures reflected, required
5. Knowledge of Home Schooling movement and Distance Education models, preferred
6. Such alternatives to the above qualifications as the Board may find appropriate and acceptable
Job goals:
Within the limits of law, board policies and regulations, administrative rules, and instructions from the Superintendent of Schools or designee, the teacher is responsible for assisting the homeschooling parents of the students assigned to them in teaching and learning processes. The goal of this assistance is student acquisition of basic skills and knowledge as identified by district curriculum guidelines.
All instruction provided for students will be individualized and parent-directed. This means that differences in individual learning style, rate of learning, level of maturation, and level of achievement will provide the basis for instructional decision-making. To respond to these differences, it is expected that teachers will advise a variety of materials, rate of instruction, and methodology, with the modifications based upon frequent assessment.
Application Procedure: All applications must be received through Alaska Teacher Placement. Visit www.ideafamilies.org/employment for links.
Note: This job description is a general outline of duties and skills required for the position of Teacher. Additional responsibilities may be assigned based on the needs of the school or district.
Job Type: Full-time
Pay: $57,500.00 - $81,300.00 per year
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
Clear All
0 Outbound Contact Center Supervisor jobs found in Fairbanks, AK area