Outbound Contact Center Supervisor jobs in Frisco, TX

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

V
Blended Contact Center Agent (Inbound & Outbound)
  • ValorVIP
  • Dallas, TX OTHER
  • POSITION OVERVIEW

    BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND)

    We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. 

     

    Schedules vary by site and project; however, we can usually find something that works for everyone. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! 

     

    To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

    --------------

    -

    POSITION RESPONSIBILITIES

    WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

    In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. 

     

    In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.  

     

    Essential Duties

    • Handle inbound and outbound contacts in a courteous, timely, and professional manner
    • Ensure first call resolution through problems solving and effective call handling 
    • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
    • Accurately document and process customer claims in appropriate systems
    • Lead fact-finding discussions to determine the best options for the customer
    • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
    • Comply with requirements surrounding confidential information and personal information
    • Escalate customer issues to the appropriate staff and managerial for resolution as needed
    • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
    • Adhere to all attendance and work schedule requirements 

    CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT? 

    We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

     

    Qualifications

    • Must be 18 years of age or older
    • High school diploma or equivalent
    • Excellent organizational, written, and oral communication skills
    • The ability to type swiftly and accurately (20 words a minute)
    • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
    • Basic understanding of Windows operating system
    • Highly reliable with the ability to maintain regular attendance and punctuality
    • The ability to evaluate, troubleshoot, and follow-up on customer issues
    • An aptitude for conflict resolution, problem-solving, and negotiation
    • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
    • Ability to multi-task, stay focused, and self-manage
    • Strong team orientation and customer focus
    • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
    • Excellent interpersonal skills and the ability to build relationships with your team and customers

     

    Preferred (Not Required)

    • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
    • State or Federal work experience

    COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

     

    Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

     

    JUST A FEW OF THE BENEFITS

    • Medical, Dental, and Vision Coverage Options
    • Paid Time-Off
    • Regular Raises
    • Advancement Opportunity
    • Fun, Engaging Work Environment
    • Casual Dress Code
    • Cash and Prize Contests

    PHYSICAL REQUIREMENTS

    This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

    CONDITIONS OF EMPLOYMENT

    • Must be authorized to work in their country of residence (The United States or Canada)
    • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
    • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

    REGARDING COVID-19

    As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.

     

    Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

     

    For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.

    EQUAL OPPORTUNITY EMPLOYER

    At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

     

    MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

     

    MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

    REASONABLE ACCOMMODATION

    Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

    ABOUT VALORVIP

    $13.10 - $17.25 / hour

    ABOUT US

    MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

     

    In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

     

    Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000 talented individuals with 150 diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

    DISCLAIMER

    The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

    The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

  • 21 Days Ago

M
Blended Contact Center Agent (Inbound & Outbound)
  • MCI Careers
  • Dallas, TX FULL_TIME
  • LOCATIONDallas, TX JOB TYPEFull-Time PAY TYPESHourly Bonus SALARY$13.10 - $17.10 / hour APPLICATION DETAILSNo Resume Required, On-site Interview POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND...
  • 21 Days Ago

M
Blended Contact Center Agent (Inbound & Outbound)
  • MCI Military Recruitment
  • Dallas, TX FULL_TIME
  • POSITION OVERVIEW BLENDED CONTACT CENTER AGENT (INBOUND & OUTBOUND) We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of c...
  • 15 Days Ago

M
Experienced Contact Center Supervisor
  • MCI Jobs
  • Dallas, TX FULL_TIME
  • POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
  • 21 Days Ago

T
Contact Center Supervisor I
  • Telvista, Inc.
  • Dallas, TX FULL_TIME
  • Overview Job Summary: Supervises a team of contact center employees in order to produce successful results, as set forth in applicable Company policies and procedures. Responsibilities Essential Dutie...
  • 6 Days Ago

M
Contact Center Supervisor
  • Mphasis Limited
  • Carrollton, TX FULL_TIME
  • Job Description: Contact Center Supervisor Summary: Contact Center Supervisor is responsible for organizing and directing the staff. They are responsible for assessing their work, giving them feedback...
  • 12 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Outbound Contact Center Supervisor jobs found in Frisco, TX area

C
RCM Customer Service Representative-Remote
  • Carondelet Medical Group
  • Frisco, TX
  • RCM Customer Service Representative-Remote - 2105045419 **Description** : **JOB SUMMARY** Responsible for answering inbo...
  • 3/28/2024 12:00:00 AM

B
Field Service Representative - New Jersey/Maryland Territory - Remote
  • Bombardier
  • Richardson, TX
  • At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good id...
  • 3/28/2024 12:00:00 AM

V
Full-Time On-Site Call Center Representative
  • ValorVIP
  • Dallas, TX
  • POSITION OVERVIEW: CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to su...
  • 3/28/2024 12:00:00 AM

H
Customer Service Rep
  • Horace Mann Company
  • Addison, TX
  • **Customer Service Rep** **We’re motivated by the fact that educators take care of our children’s future, and we believe...
  • 3/27/2024 12:00:00 AM

T
Customer Care Representative I - Remote
  • Tenet Florida Physician Services, L.L.C.
  • Frisco, TX
  • Job Description Customer Care Representative I - Remote - 2205007918 **Description** : **JOB SUMMARY** Responsible for a...
  • 3/26/2024 12:00:00 AM

T
RCM Customer Service Representative-Remote
  • Tenet Florida Physician Services, L.L.C.
  • Frisco, TX
  • Job Description RCM Customer Service Representative-Remote - 2105046429 **Description** : **JOB SUMMARY** Responsible fo...
  • 3/26/2024 12:00:00 AM

T
RCM Customer Service Representative-Remote
  • Tenet Healthcare Corporation
  • Frisco, TX
  • **RCM Customer Service Representative-Remote** **Job ID:** 2105045419 **Date posted:** 12/01/2021 **Facility:** Conifer ...
  • 3/26/2024 12:00:00 AM

T
Contact Center Care Coordinator- Urology
  • Texas Oncology
  • Dallas, TX
  • Overview: Texas Oncology is looking for a Contact Center Care Coordinator to join our team! This is a HYBRID role. In th...
  • 3/25/2024 12:00:00 AM

Frisco is a city in Collin and Denton counties in Texas. It is part of the Dallas–Fort Worth metroplex, and is approximately 25 miles (40 km) from both Dallas Love Field and Dallas/Fort Worth International Airport. The city population was 116,989 at the 2010 census. As of April 1, 2019, the city had an estimated population of 186,087. Frisco was the fastest-growing city in the United States in 2017, and also the fastest-growing city in the nation from 2000 to 2009. In the late 1990s, the northern Dallas-Fort Worth metroplex suburban development tide hit the northern border of Plano and spilled...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$40,341 to $61,503
Frisco, Texas area prices
were up 2.2% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020