Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Red Robin is committed to keeping our Team Members safe and we ensure that ALL Team Members can take the time they need to be well. Health Benefit Options (insurance) are available to all team members, no matter how many hours they work each week.
You must be at least 18 years old to be considered for employment for most roles in our restaurants. However, we do hire Host / Hostesses who are at least 17 years of age in all states except for New Hampshire.
As a Team Member at Red Robin, you will enjoy:
Red Robin isn't your typical burger restaurant. Since the doors opened at our first location in Seattle in 1969, we have always been a team filled with unbridled energy, magnetic personalities, and a passion for having fun!
Now Hiring / Immediate Opportunities for Full Time & Part Time:
Essential Functions:
Requirements:
This restaurant front of house or back of house job for hourly key team leaders focuses on assisting managers in running the restaurant as a keyholder. This includes shift supervisory / shift lead roles ensuring high quality food is prepared and served to our customers. This is an hourly team leader role that has keyholder / shift supervisor responsibilities.
Our mission is clear: Make it fresh. Make it fun. Make it memorable. And above all, make 'em smile. Become a part of our team today!
Red Robin International, Inc & our independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described. We are an Equal Opportunity & E-Verify Employer who values having a diverse team in all we do.
Red Robin is a full service restaurant concept that has growth opportunities in a casual dining restaurnat environment.
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