Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
"Competitive Rate"
All Shift & With Every other Weekend
Work Location: One location
We offer the Following:
Covid 19 Vaccine: Required
Benefits:
Educational Requirements: Graduation from an accredited program in Nursing.
Experience Required: Minimum of 1-year Long Term Care RN supervision experience, strong leadership and excellent clinical skills required.
Professional Licensure and Certification Required: Current, unencumbered RN license in NY state. Current CPR and IV certifications.
Essential Functions
Duties & Responsibilities
ACKNOWLEDGEMENT
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All pay rates and bonuses are paid and/ or awarded to employees based on the facilities policy and/ or the CBA, depending on the position.
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