Outbound Contact Center Supervisor jobs in Lafayette, LA
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Supervisor of Outbound Fulfillment (FT)
- Southern Glazer's Wine & Spirits
-
Lafayette, LA
FULL_TIME
-
Overview:The Warehouse Supervisor is responsible for providing general supervision to employees in order fulfillment, distribution center. This role will also be responsible for receiving, storing, delivering items and securing the warehouse. The Warehouse Supervisor will use various operations reports to accurately record and measure metrics to ensure efficient production levels.Primary Responsibilities:
- Ensure the receiving, storage and restocking of product purchases from suppliers and other sources
- Direct the filling, loading and checking of product orders for retail customers through the management of Warehouse Workers
- Train new Warehouse Lead Workers or Warehouse Workers and ensures understanding of organization and operation policies and service guidelines
- Ensure proper inventory, receiving, storage and billing and filling of orders to retail customers
- Participate in the maintenance of accurate inventory through weekly inventory cycle counts and full physical inventories as directed
- Supervise warehouse workers to ensure timely report of products billed to retailers but not shipped to issue timely preparation of credit memos
- Coach, direct and counsel warehouse workers on overall performance
- Define productivity expectations and monitors progress regularly
- Conduct meetings with warehouse lead workers
- Report on building security, vehicle security, warehouse loading productivity driver efficiency and check-in procedures/control
- Direct the replenishment of items/quantities sold daily
- Identify and recommends opportunities for employee development and performance improvement requirements
- Participate in the recruitment and hiring of warehouse/delivery personnel
- Assist with evening scheduling for night warehouse operations
- Attend monthly safety meetings
- Participate in the online training courses each quarter
- Achieve all operational performance metrics as required
- Maintain safe working environment according to company and OSHA regulations
- Perform other related duties as assigned
Minimum Qualifications:- High school Diploma
- Proficient in Microsoft Office Suite
- Strong organization, multi-tasking and time management skills
- Valid state motor vehicle operator s license
- Ability to obtain and maintain auto-liability insurance in accordance with State laws
Physical Demands:- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
This position is deemed a safety-sensitive position. As such, any person who is given a conditional offer of employment will be required to pass a drug test.EEO Statement:Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges. - 11 Days Ago
Lube Center Supervisor
- Sterling Ford
-
Opelousas, LA
FULL_TIME
- Sterling Automotive Group is seeking an experienced leader to oversee our Lube & Tire Center at Sterling Ford in Opelousas, LA.As a Lube Center Supervisor, you are responsible for overseeing the daily...
- 2 Days Ago
Dietary Supervisor / Food Service Supervisor relief
- Iberia General Hospital And Medical Center
-
Iberia, LA
OTHER
- We have an opportunity for a dietary supervisor to join our award-winning, family-oriented, community hospital on a relief basis. Working shifts are 4:30am to 01:30pm or 10:30am to 07:00pm. The follow...
- 19 Days Ago
Supervisor
- Forever 21
-
Lafayette, LA
FULL_TIME
- Overview The FT Store Supervisor position will support the success of all operational and visual functions in the store. This includes all aspects of the customer service experience, cash handling, op...
- 22 Days Ago
Supply Clerk - Acadian Medical Center
- Mercy Regional Medical Center
-
Ville Platte, LA
PER_DIEM
- Ordering supplies for materials Management High school graduate or equivalent preferredTraining or experience in Materials Management Equal opportunity and affirmative action employers and are looking...
- 5 Days Ago
Supply Clerk - Acadian Medical Center
- Mercy Regional Medical Center
-
Ville Platte, LA
PER_DIEM
- Ordering supplies for materials Management High school graduate or equivalent preferredTraining or experience in Materials Management Equal opportunity and affirmative action employers and are looking...
- 5 Days Ago
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0 Outbound Contact Center Supervisor jobs found in Lafayette, LA area
Anesthesiology - Cardiac
- Delta Companies
-
Lafayette, LA
- COMPENSATION AND BENEFITS Cardiac Anesthesiology (MD / ANES) Hospital Employed Salary Signing Bonus plus Relocation Assi...
- 4/23/2024 12:00:00 AM
Anesthesiology
- Delta Companies
-
Lafayette, LA
- COMPENSATION AND BENEFITS General Anesthesiology (MD / ANES) Market Competitive Salary with Options for Additional Call ...
- 4/23/2024 12:00:00 AM
Assistant/Associate Extension Agent (4-H Youth Development)
- Louisiana State University
-
Lafayette, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/23/2024 12:00:00 AM
Tobacco Cessation Specialist
- Ochsner Health
-
Lafayette, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/23/2024 12:00:00 AM
LVN / LPN - GI Lab @ Ochsner Lafayette General Medical Center
- Ochsner Lafayette General Medical Center - OR
-
Lafayette, LA
- Summary: Under the supervision of the Nurse Manager and in collaboration with other team members, provides direct and in...
- 4/21/2024 12:00:00 AM
Security Account Executive
- Johnson Controls International
-
Lafayette, LA
- Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
- 4/20/2024 12:00:00 AM
Pediatric Gastroenterologist
- Franciscan Missionaries of Our Lady Health System
-
Lafayette, LA
- Job Description We are seeking a highly skilled and passionate Pediatric Gastroenterologist to provide specialized care ...
- 4/20/2024 12:00:00 AM
Pediatric Neurosurgeon
- Franciscan Missionaries of Our Lady Health System
-
Lafayette, LA
- Job Description Job Title : Physician Job Summary : The Staff Physician provides direct patient care and emergency servi...
- 4/19/2024 12:00:00 AM
About Lafayette, Louisiana
Lafayette is located at 30°13′N 92°2′W / 30.217°N 92.033°W / 30.217; -92.033 (30.2139, −92.0294) and has an elevation of 36 feet (11.0 m). According to the United States Census Bureau, the city has a total area of 49.2 square miles (127 km2), of which 49.1 square miles (127 km2) is land and 0.1 square miles (0.26 km2) (0.19%) is water.
Lafayette is located on the West Gulf Coastal Plain. The site was part of the seabed during the earlier Quaternary Period. During this time, the Mississippi River cut a 325-foot-deep (99 m) valley between what is now Lafayette and Baton Rouge. This valley was...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,091 to $56,549
Lafayette, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020