Outbound Contact Center Supervisor jobs in Lincoln, NE
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
-
Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 30 Days Ago
Account Services Representative II - Life and Annuity Contact Center
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 1 Month Ago
Bosselman Travel Center Supervisor
- Bosselman Travel Centers, Inc
-
Grand Island, NE
FULL_TIME
- Overview JOIN OUR TEAM! Your browser does not support the video tag. The Travel Center Supervisor is responsible for overseeing their department of the Travel Center during their shift in the absence ...
- 18 Days Ago
Maintenance Supervisor
- Elwood Care Center
-
Elwood, NE
FULL_TIME
- The Maintenance Supervisor coordinates maintenance throughout the facility to ensure a safe environment for residents of the Elwood Care Center & Assisted Living in Elwood, NE. The Maintenance Supervi...
- 20 Days Ago
Clinical Supervisor
- Family Medical Center of Hastings
-
Hastings, NE
FULL_TIME
- DescriptionSUMMARY OF POSITIONThe Clinical Supervisor must be able to juggle multiple priorities, communicate effectively, and work well with other members of the team. They should be task-oriented in...
- 1 Month Ago
UPS PT Package Center Supervisor
- UPS of Nebraska
-
Grand Island, NE
FULL_TIME
- Job Summary This position supervises, trains, develops, and holds workgroups responsible for safety, production and attendance. He/She sets and maintains high standards for account productivity, accur...
- 1 Month Ago
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0 Outbound Contact Center Supervisor jobs found in Lincoln, NE area
Event Coordinator
- Michaels Stores, Inc.
-
Lincoln, NE
- Store - LINCOLN-48TH ST, NE Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels ...
- 4/24/2024 12:00:00 AM
Phlebotomist II
- Spectraforce Technologies Inc
-
Lincoln, NE
- Job Title: Phlebotomist II Duration: 3 months Location: Lincoln NE 68516 Pay rate starts from $25 per hr. (Negotiable) S...
- 4/24/2024 12:00:00 AM
Area Business Director, Los Angeles
- Sanofi Group
-
Lincoln, NE
- Sanofi Group Area Business Director, Los Angeles Lincoln , Nebraska Apply Now Location: Remote / Field; Los Angeles, Oxn...
- 4/24/2024 12:00:00 AM
Area Business Director, Mid-Atlantic
- Sanofi Group
-
Lincoln, NE
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/24/2024 12:00:00 AM
Area Business Director, West Texas
- Sanofi Group
-
Lincoln, NE
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Fidelity Investments
-
Lincoln, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 4/22/2024 12:00:00 AM
Customer Service Rep
- Fidelity Investments
-
Lincoln, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 4/22/2024 12:00:00 AM
Phlebotomist II
- Spectraforce Technologies Inc
-
Lincoln, NE
- Job Title: Phlebotomist II Duration: 3 months Location: Lincoln NE 68516 Pay rate starts from $25 per hr. (Negotiable) S...
- 4/20/2024 12:00:00 AM
About Lincoln, Nebraska
Lincoln is the capital of the U.S. state of Nebraska and the county seat of Lancaster County. The city covers 94.267 square miles (244.150 km2) with a population of 284,736 in 2017. It is the second-most populous city in Nebraska and the 71st-largest in the United States. The city is the economic and cultural anchor of a substantially larger metropolitan area in the southeastern part of the state called the Lincoln Metropolitan and Lincoln-Beatrice Combined Statistical Areas. The statistical area is home to 353,120 people, making it the 106th-largest combined statistical area in the United ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$37,945 to $57,851
Lincoln, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020