Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Our client is a leading provider of high-quality healthcare services with a strong commitment to customer satisfaction and employee development.
Serving consumers and the caregiving community nationally, our client delivers medical supplies across various states, ensuring the fulfillment of vital healthcare needs.
Salary : Hourly rate of $36-50 / hr.
Job Summary : Our client is seeking a Training Supervisor for their Valencia, CA location. The Training Supervisor will oversee the training team and manage all aspects of training and development for front-line employees, focusing on knowledge and skill needs.
This position requires a strategic approach to training, collaboration with internal stakeholders, and delivering effective learning interventions.
Job Responsibilities :
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0 Outbound Contact Center Supervisor jobs found in Los Angeles, CA area