Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Title: Supervisor
Department: Intensive Adult Services
Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon.
Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.
Case Manager Benefits and pay range:
Supervisor Summary: The SPMI Supervisor is responsible for the management of the intensive outpatient rental assistance and case management programs and shall ensure high quality clinical services are delivered and documented in compliance with local, state and federal regulations. The position may be called to provide direct service and to serve as a primary case manager, as needed.
Supervisor Responsibilities and Qualifications: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Supervisory Responsibilities:
Supervisor Education: Must meet one of the requirements to qualify as a QMHP. QMHPs shall meet the following minimum qualifications and shall hold one of the following educational degrees:
Supervisor Experience: Experience to demonstrate the competencies to identify precipitating events:
Certificates, Licenses, Registrations: Valid Oregon driver’s license, insurable driving record. Personal automobile insurance is required if clients are transported, or any agency business is conducted by the employee using his/her personal vehicle. If the employee is an unlicensed therapist or is not actively in the licensing process, employee must meet the requirements to become MHACBO QMHP Certified. Certification or licensure must be maintained for the length of employment.
Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need
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