Outbound Contact Center Supervisor jobs in Minneapolis, MN

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Outbound Supervisor
  • Northern Wholesale Supply LLC.
  • Hugo, MN FULL_TIME
  • Northern Wholesale Supply is a nationwide distributor of aftermarket parts, supplies and accessories for the Marine and RV industry. If you are looking for a role that is fast paced, allows you to continually learn and is a friendly environment that offers a competitive wage and great benefits - this is the opportunity for you!

    Summary:

    The Outbound Supervisor directs and coordinates the team responsible for the fulfillment and shipping of customer orders, keeping the loading dock open from congestion, ensuring cycle-times stay current, directing the flow of pick and pack balance with a goal of eliminating bottlenecks. This role oversees the consolidation of orders, correcting order issues to ensure quality, completes transactions to ship, confirms carrier pickups, processes paperwork, and completes all necessary transactions according to established procedures. Locate product to the appropriate areas according to procedure.

    Primary Duties:

    • Coach, mentor and guide a team spanning multiple shifts, in all processes, supporting company policy.
    • Ensuring all shifts are properly trained, staffed, and held accountable.
    • Drive operation organization & workflow
    • Identify, Perform RCA, and solve issues real-time
    • Drive intensity, accountability & productivity for Outbound Dept
    • Maintain workflow between inbound and outbound operation
    • Identify & resolve bottlenecks in cycle time real-time
    • Follow and coach to inventory integrity SOPs
    • Work w/Ops to develop and implement process improvement
    • Drive ALL cut-times for Common Carrier, OT & Ecom & coordinate with other locations
    • Ensure productivity and cost metrics are achieved and generate status reports and
    • Develop and maintain production schedules to meet critical customer metrics
    • Interface with teammates, and project leads to develop and maintain process improvement plans
    • Monitor & maintain workload requirements, including working with other department leads to maintain labor costs
    • Generate and maintain resource plans collaboratively with functional managers
    • Interface with associates, department heads, office support staff as well as all internal and external customers
    • Support manager by developing daily work plan, monitoring execution, and identifying and reporting challenges proactively. Track workload progress and develop mitigation plans and action items to stay on current
    • Track and report on deliverables and requirement lists
    • Work with internal stakeholders to develop and execute daily work plan and expediting, when necessary
    • Support shipping with planning, identifying issues, and problem solving
    • Maintains a safe, clean, and respectful work environment
    • Perform other responsibilities as requested

    Qualifications:

    • High School Diploma or Equivalent.
    • 2-3 years of relevant experience, to include experience in pick, pack, and shipping
    • Previous supervisory experience a plus
    • To be successful in this role you must be dependable and lead by example
    • A positive can-do attitude, owning our culture even when no one is watching
    • Make safety a priority, ensuring that all safety and security policies are followed
    • Experience managing processes involving multiple participants and multiple activities
    • Proven team player with strong organization, communication and interpersonal skills
    • Strong communication skills, both verbal and written, including email etiquette
    • Must be proficient in computer use, including Microsoft Office and AS400 experience

  • 1 Month Ago

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Contact Center Analyst
  • Walden University
  • Minneapolis, MN FULL_TIME
  • Company Description Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their acade...
  • 21 Days Ago

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Contact Center Support
  • Centrav
  • Burnsville, MN FULL_TIME
  • DescriptionWho Are We?At the Skoog & Co family of companies, established in 1987, we believe that travel helps us See The World and Change The World. Centrav, Inc., a Skoog & Co company, is the leadin...
  • 23 Days Ago

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Contact Center Representative
  • Farm Credit Council
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • Just Posted

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Business Analyst- Contact Center
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 13 Days Ago

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Contact Center Analyst
  • Adtalem Global Education
  • Minneapolis, MN FULL_TIME
  • Company DescriptionWalden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academ...
  • 14 Days Ago

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0 Outbound Contact Center Supervisor jobs found in Minneapolis, MN area

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Client Service Specialist
  • Laurel Wealth Planning
  • Minneapolis, MN
  • Job Description Job Description Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Pa...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Rec Center/Westwood Hills Nature Center
  • City of St. Louis Park, MN
  • Minneapolis, MN
  • Salary: $15.30 - $18.00 Hourly Location : St. Louis Park, MN Job Type: Part-Time Job Number: 2024-555-01 Department: Par...
  • 3/28/2024 12:00:00 AM

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Pharmacy Customer Service Assistant II
  • HealthPartners
  • Minneapolis, MN
  • Job Description Position Title: Pharmacy Customer Service Assistant II Grade: F Department: Pharmacy Plan Customer Servi...
  • 3/28/2024 12:00:00 AM

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Patient Care Coordinator/CPAP
  • LAKELAND HEALTH SERVICES
  • Saint Paul, MN
  • Job Description Job Description Job Title: Patient Care Coordinator CPAP Position Overview: Pay: DOE Allina Bandana Squa...
  • 3/27/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO Financial Group
  • Minneapolis, MN
  • **The mission of Premier Services is to help mass affluent clientele make real financial progress by understanding and p...
  • 3/26/2024 12:00:00 AM

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Senior Premier Relationship Manager (Licensed)
  • BMO (Bank of Montreal)
  • Minneapolis, MN
  • Application Deadline: 03/28/2024 Address: 5775 Wayzata Boulevard Job Family Group: Retail Banking Sales & Service The mi...
  • 3/26/2024 12:00:00 AM

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Customer Product Support - Hybrid/Remote
  • Generac Power Systems
  • Minneapolis, MN
  • *This position offers remote and hybrid capabilities following a minimum of 90 days in office and is contingent upon you...
  • 3/25/2024 12:00:00 AM

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Member Service Representative, Contact Center
  • Hiway Federal Credit Union
  • Saint Paul, MN
  • **Position Profile** **Serves as a subject matter expert on the full range of Hiways products and services, primarily wo...
  • 3/25/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$43,330 to $66,060
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020