Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Northern Wholesale Supply is a nationwide distributor of aftermarket parts, supplies and accessories for the Marine and RV industry. If you are looking for a role that is fast paced, allows you to continually learn and is a friendly environment that offers a competitive wage and great benefits - this is the opportunity for you!
Summary:
The Outbound Supervisor directs and coordinates the team responsible for the fulfillment and shipping of customer orders, keeping the loading dock open from congestion, ensuring cycle-times stay current, directing the flow of pick and pack balance with a goal of eliminating bottlenecks. This role oversees the consolidation of orders, correcting order issues to ensure quality, completes transactions to ship, confirms carrier pickups, processes paperwork, and completes all necessary transactions according to established procedures. Locate product to the appropriate areas according to procedure.
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0 Outbound Contact Center Supervisor jobs found in Minneapolis, MN area