Outbound Contact Center Supervisor jobs in Monroe, LA
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
- Genuine Parts Company
-
West Monroe, LA
FULL_TIME
-
SUMMARY :
Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work.
Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.
JOB DUTIES
Plans, directs, supervises, and evaluates work flow.
Coordinates work activities to achieve the volume expected to meet operational requirements.
May approve special price concessions, quotes, bid allowances, or adjustments.
May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree
Three (3) to five (5) years of related experience or the equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
PHYSICAL DEMANDS :
LICENSES & CERTIFICATIONS :
None required.
SUPERVISORY RESPONSIBILITY :
5-10 Direct Reports
BUDGET RESPONSIBILITY :
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Last updated : 2024-03-30
- 25 Days Ago
- Ruston Nursing and Rehabilitation Center, LLC
-
Ruston, LA
PART_TIME
- DUTIES JOB KNOWLEDGE AND ROLE RESPONSIBILITIES: 1.Knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in pla...
- 1 Day Ago
- Tiger Correctional Services
-
Farmerville, LA
FULL_TIME
- Position InformationLocation: Union Parish Jail - 707 Rodeo Circle Farmerville, LA 71241Schedule: 5am-5:30pm with a rotating/split weekend scheduleBenefits: 100% Company paid employee Medical, Dental,...
- 29 Days Ago
- Milbank Manufacturing
-
El Dorado, AR
FULL_TIME
- Position Qualifications Education: Associate's degree in a related discipline or the equivalent combination of education, technical training or work experience Experience/Skills/Abilities: Typically r...
- 1 Month Ago
- RIDGECREST COMMUNITY CARE CENTER
-
West Monroe, LA
FULL_TIME
- Are you ready to join an organization that has a reputation for outstanding leadership, innovation, and industry expertise. Our employees use their creativity and talent to invent new solutions, meet ...
- 15 Days Ago
- St. Joseph Continuing Care Center
-
Monroe, LA
FULL_TIME
- Diversity, Equity, and Inclusion are at the heart of Cantex. We are committed to a culture that respects our differences and values the contributions of all people. Please visit cantexcc.com for more ...
- 29 Days Ago
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0 Outbound Contact Center Supervisor jobs found in Monroe, LA area
- Louisiana State University
-
Winnsboro, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/26/2024 12:00:00 AM
- CenterWell Home Health
-
West Monroe, LA
- Become a part of our caring community and help us put health first As a Home Health Registered Nurse, you will: Provide ...
- 4/25/2024 12:00:00 AM
- Centric Federal Credit Union
-
Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/25/2024 12:00:00 AM
- Ochsner Health System
-
Monroe, LA
- We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve,...
- 4/25/2024 12:00:00 AM
- Louisiana Department of State Civil Service
-
Monroe, LA
- Sanitarian 4 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4462265) Apply ? Sanitarian 4 Salary ...
- 4/25/2024 12:00:00 AM
- Centric Federal Credit Union
-
West Monroe, LA
- Job Description Job Description Centric is committed to creating, encouraging, and nurturing a safe and inclusive work e...
- 4/24/2024 12:00:00 AM
- Franklin Medical Center
-
Winnsboro, LA
- JOB SUMMARY: Serves patients by collecting and transporting specimens from an off-site facility for laboratory testing. ...
- 4/23/2024 12:00:00 AM
- Louisiana State University
-
Winnsboro, LA
- All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
- 4/22/2024 12:00:00 AM
About Monroe, Louisiana
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