Outbound Contact Center Supervisor jobs in Oklahoma City, OK
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
- Sira Consulting Inc
-
Oklahoma, OK
FULL_TIME
-
Please find below the JD for this requirement. We are looking for Avaya UC resource.
JD –
Should have 7 years of experience in managing Avaya Aura technology.
Handling CCT L2 / L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P1/P2/P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing ,Avaya aura Implementations & Servicing.
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like SIP and H323, TCP,TLS
Worked on Avaya Voice implementation Solution .
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC will be added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya Certification
Job Type: Full-time
Pay: $39,771.80 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: On the road
- 11 Days Ago
- Hudson Management Services
-
Norman, OK
PART_TIME
- Outbound Call Rep: Part Time (Work from Home)Hudson Management Services is looking for talented and self-driven individuals to join our family of Work At Home Outbound Call Reps. You will be making di...
- 30 Days Ago
- MCI Military Recruitment
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Jobs
-
Oklahoma, OK
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Careers
-
Oklahoma, OK
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 18 Days Ago
- Tivly
-
Oklahoma, OK
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- 1 Day Ago
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0 Outbound Contact Center Supervisor jobs found in Oklahoma City, OK area
- Anthology Inc
-
Oklahoma City, OK
- Job Description Customer Service Advisor Remote - US The Opportunity: Anthology offers the largest EdTech ecosystem on a...
- 4/24/2024 12:00:00 AM
- Black & Veatch
-
Oklahoma City, OK
- **Solar & BESS Services Engineering Manager 5 - US Hybrid** Date: Mar 29, 2024 Location: Overland Park, KS, US Overland ...
- 4/24/2024 12:00:00 AM
- IDEX Corporation
-
Oklahoma City, OK
- If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced profe...
- 4/23/2024 12:00:00 AM
- RENT ONE
-
Oklahoma City, OK
- CLIENT RETENTION SPECIALIST (Bilingual) Rent One is proud to provide our customers with affordable home furnishings and ...
- 4/22/2024 12:00:00 AM
- APMEX
-
Oklahoma City, OK
- Job Details Job Location APMEX DOWNTOWN - Oklahoma City, OK Position Type Part Time Education Level High School Salary R...
- 4/21/2024 12:00:00 AM
- AEG
-
Oklahoma City, OK
- In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete ...
- 4/21/2024 12:00:00 AM
- Valir Health
-
Oklahoma City, OK
- Job Description Job Description Job Summary: The Hospice Home Care Consultant will build referral relationships with fac...
- 4/20/2024 12:00:00 AM
- Healthcare Partners Investments, LLC
-
Oklahoma City, OK
- Description Position Summary: The Patient Access Representative is responsible for the complete and accurate registratio...
- 4/20/2024 12:00:00 AM
About Oklahoma City, Oklahoma
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